Loss Control Team Leader

About the Role

Lead and develop a team of 12 Loss Control Surveyors across our Northern UK region (including Scotland, Northern Ireland and Northern Wales), with accountability for team performance. This 12‑month secondment role is hybrid – you will spend a week working from home and the rest traveling on site visits and attending quarterly face‑to‑face team meetings. You’ll set clear direction, support performance and create an environment where people are engaged, supported and focused on delivering good outcomes for members.

You will work closely with senior surveyors, agents and colleagues across NFU Mutual, plan workloads, monitor service levels and ensure regulatory and operational standards are met. In addition to day‑to‑day leadership duties, you will oversee complaints, risks and issues, and play a key role in improving processes and ways of working within Loss Control.

• Experience leading, developing or mentoring team members, including handling performance management tasks
• Strong knowledge of general insurance related principles, processes and regulatory requirements
• Proven ability to build effective working relationships with colleagues, agents and other stakeholders
• Experience of managing change and implementing process improvement
• A relevant technical or professional qualification, such as ACII or ILM, or equivalent experience

Together with these, you bring confidence, clarity and consistency to your leadership approach and are comfortable leading geographically dispersed teams.

We support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences. We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

• £45,000 to £60,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance coverof 4x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies
• Salary sacrifice employee car scheme - subject to eligibility