Remote Supplier Account Manager

Note:

Partly is headquartered in the UK, with a Product and Engineering base in Christchurch, and an early presence in San Francisco. If you are not based in London, we will fly you to our London office for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation).

Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world toward a sustainable future where anyone can fix anything.

Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors in Blackbird Ventures (Canva, Culture Amp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

Strategic Account Manager

The Strategic Account Manager owns post-sale success for parts suppliers on the Partly Network and reports directly to the GM of Europe.

This role is responsible for ensuring suppliers achieve measurable commercial and operational value from Partly’s infrastructure. It sits at the intersection of supplier relationships, product delivery, and engineering execution, and requires deep ownership of supplier issues in a fast-moving, evolving product environment.

Own strategic supplier relationships

Develop trusted, long-term partnerships with parts suppliers, acting as the primary post-sale owner and point of accountability. Ensure strong adoption, retention, and long-term value realisation from Partly.

Own supplier issues end-to-end

Take full ownership of supplier issues from initial report through root cause analysis, resolution, and follow-up. Work closely with product and engineering teams to drive issues to ground rather than simply escalating them.

Translate supplier problems into product execution

Convert supplier pain points and operational challenges into clear, actionable product requirements. Produce written problem statements, reproduction steps, and expected outcomes to enable fast, effective execution by engineering.

Lead onboarding and ongoing success

Own the end-to-end post-sale journey including onboarding, implementation coordination, and ongoing success management. Ensure suppliers are set up to operate successfully on Partly infrastructure from day one.

Drive measurable business outcomes

Develop a deep understanding of each supplier’s KPIs, revenue drivers, and operational constraints. Through regular reviews, identify and execute opportunities where Partly can unlock incremental value, efficiency, or growth.

Operate with urgency in an evolving environment

Work effectively in a fast-moving, ambiguous environment where product capabilities and processes are still developing. Maintain momentum, prioritise effectively, and drive progress despite incomplete information.

Build scalable success foundations

Design and evolve lightweight processes, tooling, and documentation that allow supplier success to scale without compromising accountability or responsiveness.

Senior stakeholder management

Comfortable working with senior leaders at complex organisations. Able to manage expectations, navigate ambiguity, and maintain trust during periods of change or product instability.

Strong communicator across technical and commercial audiences

Able to engage credibly with…