Remote Workforce Management, Forecast Change Manager - FTC

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍 London, Cardiff or Remote in the UK | 💰 £40,400 - £51,050 + Benefits | Hear from the team

🚀 Our Workforce Management Team:

The Workforce Management team is essential to the success of our Customer Operations. We are responsible for ensuring we have the right people in the right place at the right time to support our customers.

As the Forecast Change Manager, you'll be instrumental in our mission to understand the drivers of change. You'll be responsible for the end-to-end FCR (Forecast Change Request) process, partnering with our Operations Stakeholders and Forecast Analysts to implement and refine the right procedures.

You’ll play a key role by…

• • Leading the assessment and prioritisation of initiatives that influence COps headcount requirements, ensuring all opportunities are thoroughly documented.
  • Collaborating with cross-functional teams, e.g. Delivery, Strategy, and Product, to accurately model the impact of new processes, marketing campaigns, or policy changes on FTE and hiring needs.
  • Serving as a key liaison to ensure new or evolving lines of business are correctly scoped and successfully delivered through the FCR process.
  • Tracking the implementation of approved forecast changes, validating that they meet their agreed-upon business objectives.
  • Establishing a clear accountability framework for forecast change owners, empowering them to take corrective action and ensuring timely delivery.
  • Analysing FCR drivers to identify trends and opportunities for process improvement, collaborating with Forecast Analysts to enhance forecasting accuracy.

We'd love to hear from you if you have...

• Advanced Planning Skills: Proven ability in workforce planning and organisation, with a track record of effectively managing change and reprioritising tasks under pressure.
• Stakeholder Management: Excellent communication, negotiation, and influencing skills, capable of building strong relationships with stakeholders at all levels.
• Data & Technical Proficiency: An appreciation for data modelling, particularly SQL, with a desire to deepen your skills. Fluency in MacOS, Slack, Airtable, and GSuite tools is required, along with a strong aptitude for learning new systems.
• Communication & Feedback: Excellent written and verbal communication skills in English, and the ability to provide clear, constructive, and actionable feedback.
• Customer Operations Knowledge: A good understanding of Customer Operations is highly desirable.
• Work Ethic: Strong ability to work independently while also thriving in a collaborative team environment.
• Values Driven: A demonstrated approach to work that aligns with Monzo's core values.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

The Application & Interview process:

Our interview process involves 4 main stages:

Our average process takes around 2-3 weeks but we will always work around…