Remote Workforce Management, Governance Manager - FTC

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍 London, Cardiff or Remote in the UK | 💰 £40,400 - £51,050 + Benefits | Hear from the team

🚀 Our Workforce Management Team:

The Workforce Management team is essential to the success of our Customer Operations. We are responsible for ensuring we have the right people in the right place at the right time to support our customers.

Our Change & Governance team is dedicated to driving efficiencies. We achieve this by improving processes and providing clear, structured procedures, and we hold ourselves accountable for adhering to critical controls for risk mitigation within WFM.

You’ll play a key role by…

• Driving accuracy and consistency in all WFM-owned documentation and mappings through close collaboration with cross-functional teams.
• Partnering with stakeholders to design and deliver continuous improvement initiatives that enhance operational structure and efficiency.
• Actively document risks, actions, and plans, and ensure that accountable owners deliver their commitments on time, working with our central Risk team.
• Acting compliantly and ensure all risks have the required oversight when implementing solutions.
• Contributing to high-impact projects that directly improve service delivery/efficiency within Customer Operations.

We'd love to hear from you if you have...

• Stakeholder Management:
  Excellent communication, negotiation, and influencing skills, capable of building strong relationships with stakeholders at all levels.
• Technical Proficiency: An appreciation for data with a desire to deepen your skills. Fluency in MacOS, Slack, Airtable, and GSuite tools is required, along with a strong aptitude for learning new systems.
• Communication & Feedback: Excellent written and verbal communication skills in English, and the ability to provide clear, constructive, and actionable feedback.
• Customer Operations Knowledge: A good understanding of Customer Operations is highly desirable.
• Work Ethic: Strong ability to work independently while also thriving in a collaborative team environment.
• Values Driven: A demonstrated approach to work that aligns with Monzo's core values.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

The Application & Interview process:

Our interview process involves 4 main stages:

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact  Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

💰 £40,400 - £51,050 ➕ plus stock options & benefits

📍This role can be based in our London office, Cardiff office or distributed working within the UK.

⏰ We…