Network Operations Supervisor

About the role

As a Network Operations Supervisor
, you’ll support the safe delivery of Network Operation activities within your allocated area of the M25 network
. Your leadership will ensure planned and reactive operations run smoothly, challenges are resolved, and targets are consistently met.

Leading a team of Incident Support Unit (ISU) Operatives, Emergency Support Teams (ERT) Operatives and Recovery Operatives (Denham only) you’ll promote a safety‑first culture where everyone is committed to doing their work in the right way. You’ll ensure teams are appropriately briefed, working efficiently, and have the right resources to succeed.

You’ll also support the delivery of various inspection regimes, ensuring high standards of work are maintained across all activities, and you’ll contribute to incident management as the Bronze Command on the network.

Network Operations Supervision

• Manage teams on‑site, including all ISU/ERT and Recovery operatives
• Carry out litter surveys, gate stops and safety tours
• Update the Maintenance Management System to capture all relevant data of works activities
• Ensure sufficient resources are in place to deliver all works activities
• Support the development and implementation of RAMS and procedures
• Prepare and deliver daily work briefings to operatives outlining methodology, hazards, risks and control measures
• Deliver detailed debriefs at the end of each shift to identify issues and incorporate lessons learned into future activities
• Support the use of data devices among the team to ensure accurate input for reporting and record‑keeping

Safety and Compliance

• Lead by example to ensure all activities meet safety standards and comply with systems, processes and procedures
• Raise awareness of issues which may affect the safe operation of the network, reporting these accordingly

Leadership

• Manage day‑to‑day people management tasks, including performance monitoring, absence management, overtime and annual leave requests
• Support the growth and development of team members through ongoing feedback, training and support
• Ensure regular internal and external communication with the team and deliver toolbox talks on a regular basis

Continuous Improvement & Sustainability

• Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance
• Support the achievement of sustainability objectives, ensuring activities align with environmental best practices and Connect Plus Services’ long‑term goals

• Appropriate CSCS qualification
• SMSTS/SSSTS
• Experience in the delivery of highways maintenance operations or similar transferable experience
• Team leadership and management experience driving performance and productivity
• Strong communication skills
• Strong customer focused mindset
• UK Driver’s Licence

• The role follows a 4‑on, 4‑off shift pattern, rotating equally between 4 day shifts and 4 night shifts

Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working where roles allow.

25 days paid annual leave (pro rata).

Family‑friendly policies including 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner leave.

Pension, share incentive plan, volunteering leave, recognition schemes and much more.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing an inclusive culture where everyone can thrive and reach their full potential, regardless of their identity or background.

We are members of WISE, ENEI, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long‑term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence Employer Recognition Scheme and actively encourages applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabil