Billing Excellence Analyst

Billing Excellence Analyst

Mitie the UK’s leading facilities management and professional services company is building a new Unbilled Transformation Team and is looking for a small billing excellence team as soon as possible for an exciting new 18‑month project.

Location: Northampton Business Park, Northampton NN4 7SL

Contract: 18 months FTC £35k
Hours: Hybrid – 3 days a week in Northampton; 2 days WFH

• Hybrid working – 3 days in the office and 2 days working from home
• Friendly and supportive team
• Free on‑site parking
• Virtual GP service for you and household
• Salary Finance scheme for early pay advance and loans
• Flexible lifestyle benefits platform Choices – extra days holiday, insurance, technology products
• High street discounts via MiDeals platform
• Cycle‑to‑work scheme, life cover, enhanced pension, save‑as‑you‑earn
• Mitie Matching Share Plan and Mitie Stars rewards

Operational responsibilities

• Work hand‑in‑hand with existing team members to transition unbilled tasks away from incumbent staff
• Manage multiple customers and customer types concurrently
• Ensure completed shifts have the relevant PO/documents and customer authorisations required for billing
• Prepare applications and breakdowns for presentation to client and chase through for timely invoicing
• Reconcile shifts, costs and time on each job against customer requests to ensure prompt closure and billing
• Proactively resolve queries and disputes

Improvement responsibilities

• Identify and implement fundamental transformation of processes to drive accelerated billing and cash conversion
• Work with group and other customer engagement teams to identify further acceleration opportunities
• Maintain the Unbilled project and improvement trackers, providing status updates and forecasts
• Document new process flows and SOPs to standard to enable transition to the new team

• Process excellence and improvement driven
• Lean/Six Sigma mindset
• Strong interpersonal and communication skills
• Tenacious, proactively following up on issues
• Deadline driven with ability to manage own time and prioritise workload
• Experience reconciling, billing and working with large data sets
• Strong attention to detail
• Intermediate Microsoft Excel (pivot tables, lookups, macros) desirable
• Data analysis skills desirable
• Team leader/supervisor level experience desirable
• ARIS process framework awareness desirable

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at ·