Housing Assistant, Business

Job Title:

Housing Assistant

Location:

Edinburgh, East Area Office

Working Hours:

35 hours per week over 5 days Remuneration: £30,353 per annum (salary during 6-month probation period) —— £31,871 per annum (upon completion of successful probation) Closing Date: 26 June 2026 About Hanover

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.

Hanover are excited to be recruiting for a Housing Assistant based at our East Area office in Edinburgh.

The Housing Assistant provides advice on rents, service charges, estate management issues, arrears and credits management as well as assisting with welfare benefits, and any other relevant matters.

Taking responsibility for any service-related complaints or queries received from our tenants, the successful candidate will ensure that the overall experience we provide is positive, professional and meets our standard. Part of this role shall entail dealing with matters arising from our 0800-phone system and acting as a first response to callers.

Additionally, the Housing Assistant will collaborate with a Housing team and external parties who support our Development Managers and Housing Officer.

• Experience in an office and procedural based role.
• Excellent interpersonal skills and an ability to communicate effectively at all levels.
• Proficient digital skills.
• A demonstrable ability to learn bespoke database systems.
• A demonstrable ability to work on own initiative with minimum supervision.
• Ability to work from home in a professional manner as and when reasonably required.
• Ability to work from the office as and when reasonably required.

• Competitive salary and pension options.
• Hybrid Working Model and Flexi-working.
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
• Employee counselling service upon assessment.
• Access to our Hanover Perks platform which includes high street discounts and health cash plan.
• Cycle to work scheme.
• Tech Scheme.
• Family friendly policies.
• Payment of PVG or Disclosure.
• Internal Leadership Excellence programme for leadership/ manager roles.

Closing date for applications: 26 June 2026

Shortlisted candidates will be invited to attend interview week commencing 6 July 2026

Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.

Sponsored Information - Please note sponsorship is not currently available at Hanover.