CRM Manager, Core Banking or Remote

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

Location:

London (UK) or Remote (UK). Salary: £68,000 - £88,000, Incentive Awards tied to your performance + Benefits.

This is a 12 month fixed term contract, covering maternity leave.

We are looking for a CRM Manager to help us deliver CRM campaigns to support our Core banking and Accounts growth areas.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications and in-app.

• Lead the strategy and planning of areas of Core banking, including sizing of opportunities and stakeholder alignment
• Interpreting data insights into actionable opportunities
• Work across the full Monzo suite of products to ensure we’re targeting the correct moments in a users lifecycle with the right products and features
• Be the overseer of always on communications across all CRM products
• Create and embed processes and ways of working with the wider CRM team and data analysts
• Work closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitor campaign performance and ensure campaigns are executed safely
• Campaign QA (helping to check through set up thoroughly as a second pair of eyes before launch)
• Collaborate with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Deliver campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

• Hands on experience in taking a campaign from data signal, scoping, planning, approval, build, test, analysis and roll-out.
• Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• Fintech or Financial Services experience
• Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions;
  Looker experience is an advantage
• Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• Ability to organise priorities with stakeholders effectively
• A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome

• £68,000 - £88,000 plus Incentive Awards tied to performance & Benefits
• Role based out of London office, with hybrid office/home working or fully remote within the UK
• Flexible working hours with trust to work sufficient hours and times that suit you and your team
• £1,000 learning budget each year for books, training courses and conferences
• Provided Macbooks; additional support for fully remote workers' work-from-home setup

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow  Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.