Technical Packaging & Merchandise Manager

What you'll do

Being a Technical Packaging and Merchandise Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll be:

• Lead the delivery of packaging, merchandise and gifting projects (NPD & EPD), ensuring products are compliant, food safe, sustainable and aligned to brand standards.
• Develop and embed global packaging processes, technical standards and testing protocols to ensure consistency, quality and operational performance.
• Own specification management and regulatory compliance across all regions, maintaining approvals and staying ahead of emerging packaging legislation.
• Manage supplier assurance, including auditing, risk management and ensuring consistent delivery against agreed specifications throughout the product lifecycle.
• Partner cross-functionally (e.g. Sustainability, Marketing, Procurement, Supply Chain) to design innovative, fit-for-purpose packaging that enhances customer experience and drives growth.

• Strong knowledge of global packaging regulations, food safety standards and sustainability requirements, with experience across materials such as plastics and paper-based packaging.
• Proven experience in end-to-end packaging development within FMCG, from concept through to launch, including project delivery and process improvement.
• Ability to develop and embed technical standards, processes and quality systems (e.g. BRC, ISO, HACCP) within a global organisation.
• Strong communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels.
• Self-starter with a structured, agile approach‑able to manage complexity, adapt to changing priorities and drive results in a fast‑paced environment.

Right now, our Support Centre teams work flexibly, blending home working with in‑person time whenever it matters most - whether that's a team moment, a creative session, or simply coming together to share ideas. We're excited to be moving into a new home for our brand in St Albans in January 2027 - an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in‑person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with the recruitment team.

• Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Explore even more of our perks here: (Use the "Apply for this Job" box below)./costaperks

We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values:
Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.