Commercial Customer Account Manager

Job Details

Commercial Customer Account Manager – Colchester / Hybrid (office day Monday). Salary: £27,976 per annum.

Hours:

Monday – Friday, 37.5 hours per week.

• Handle incoming customer queries promptly and effectively, ensuring a high standard of service.
• Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations.
• Act as the primary point of contact for assigned customers and liaise closely with Sales Executives & Business Development Managers.
• Proactively manage business customer debt, addressing non‑payment issues in a timely manner.
• Support customers through the complaints process, ensuring a considerate and customer‑focused approach.

• Proactive and well‑organised, with strong communication skills.
• Experience in account or customer management, preferably in a commercial environment.
• Ability to work independently, managing a portfolio of commercial customers and coordinating with internal teams.
• Comfortable working from home with occasional office days (colchester office – Monday).
• Commitment to diversity, inclusion and authentic collaboration.

• Structured bonus scheme and clear career progression opportunities.
• 25 days annual leave, plus public holidays.
• Private healthcare access, mental wellbeing support and 24/7 GP and counselling services.
• Generous pension contribution.
• Paid volunteering day and exclusive discounts from Utilita Arenas.