Business Support Manager

This is an exciting opportunity to work within COO’s Chief Technology Office (CTO), which is responsible for setting the Group’s technology strategy and operating central technology governance processes.

The role reports into the Senior Business Manager and works closely with the Secretary to the Chief Technology Officer. You will be responsible for overseeing and delivering activities that support the CTO Senior Leadership Team.

We are seeking someone who is curious, demonstrates a desire to make a difference, and can manage a broad range of activities and deliver outcomes in a complex, fast‑paced, and dynamic environment. You’ll have excellent relationship management and organisational skills, with the ability to support and deliver multiple streams of work.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part‑time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Your role will focus on ensuring the Chief Technology Officer (CTO) operates effectively as a business unit. This includes leading the management of key CTO meetings, such as Senior Leadership Team (SLT) sessions and Town Halls, where you will be responsible for agenda setting, preparation of meeting packs, and tracking of actions. You will also oversee the delivery of outcomes from these meetings, ensuring actions are completed on time and to the expected quality.

In addition, you will coordinate reporting on the CTO’s Process Maturity Assessments and work closely with the Secretary to support diary management and prioritisation, while meeting deadlines.

A key part of the role involves supporting the CTO directly by preparing comprehensive briefing materials for both internal and external engagements, including Executive Committee (ExCo) and Chief Operating Officer (COO) meetings, as well as sessions with external stakeholders. You will lead responses to feedback from Culture Surveys, ensuring that clear actions are agreed, assigned, and monitored through to completion. Confidence in influencing and providing constructive feedback to colleagues across the CTO team and the wider organisation is essential.

You will also act as a representative of the CTO in cross‑COO initiatives, such as communications, recognition, and social impact programmes. This role requires strong coordination and collaboration skills, along with the ability to step in and deputise for the Senior Business Manager when required, ensuring continuity and effective support across all responsibilities.

• Excellent organisational skills
• Strong interpersonal and negotiating skills, with the ability to build relationships, trust, and influence across a large stakeholder population
• A high sense of responsibility and discretion
• Excellent communication skills, both in person and in writing
• Intuitive, with the ability to use judgement to make key decisions
• The ability to successfully navigate varying degrees of ambiguity in a fast‑paced environment
• Effective, versatile, and action‑orientated, with the ability to plan, prioritise, and manage both routine and ad‑hoc workloads

• Feel what customers feel – we step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight – we are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can…