Lead Account Manager

• Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
• Competitive
• Permanent Full Time (37.5 hours) - Permanent

Reporting to the Head of Stockless Fulfilment, you own and drive the end-to-end performance of Stockless Fulfilment vendors, ensuring delivery against business, operational, and customer experience objectives. You will develop and lead vendor strategy, governance, and optimisation, while influencing stakeholders and aligning cross‑functional teams to deliver scalable, efficient, and customer‑centric operations. Through strong data‑led decision‑making, leadership of continuous improvement and transformation initiatives, you ensure a high‑performing, resilient, and future‑ready vendor network.

• Discretionary annual bonus up to 20%
• 33 days’ holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in partnership with Tusker – eligible colleagues can lease a brand‑new or pre‑loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4× your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q