Operations Coordinator - FTC - Remote working

Operations Coordinator - 9 months FTC - Remote working Join Tapi – Where People, Passion and Progress Come Together

At Tapi, we're passionate about making flooring inspiring and accessible for everyone. Since launching in 2015, we've grown rapidly and continue to challenge the traditional flooring industry by putting customers and colleagues at the heart of everything we do.

We're now looking for an organised, proactive and people‑focused Operations Coordinator to join our Retail Operations team.

This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys variety in their day, and loves solving problems. You'll play a key role in supporting our stores, field leadership teams, fitting partners and central departments, helping to ensure our operations run smoothly across the business.

If you're an experienced administrator, retail operations professional, operations coordinator or retail support specialist looking for your next challenge, we'd love to hear from you.

As our Operations Coordinator, you'll be a central point of contact for colleagues across the business, helping to keep our operational processes running efficiently and effectively.

Your responsibilities will include:

• Acting as a key point of contact for stores, Regional Sales Managers and Divisional Directors
• Providing guidance, support and signposting colleagues to the right resources and teams
• Supporting colleagues with operational processes, systems and day‑to‑day queries
• Maintaining operational documentation and ensuring information remains accurate and up to date
• Managing and monitoring shared Operations inboxes

• Coordinating with utility providers and management partners
• Managing utility‑related queries and resolving issues with suppliers
• Supporting utility meter upgrade programmes and engineer visits
• Maintaining utility records and tracking outstanding actions
• Providing utility consumption information when required

• Assisting with fitter diary administration and capacity planning
• Monitoring fitter insurance compliance and communicating requirements to stores
• Managing fitter communications through dedicated inboxes
• Supporting operational activities relating to our fitting partners

• Supporting the administration of our Record Breaker recognition programme
• Maintaining records and databases
• Producing and distributing certificates and vouchers
• Ensuring achievements are accurately tracked and celebrated

• Supporting operational and strategic projects across the business
• Identifying opportunities to improve processes and ways of working
• Helping to implement new initiatives and ensure successful handovers into business‑as‑usual operations
• Contributing ideas that enhance the colleague experience and improve efficiency

We're looking for someone who enjoys building relationships, solving problems and making things happen behind the scenes.

You’ll likely have the following skills;

• Strong organisational and administration skills
• Excellent attention to detail
• The ability to manage multiple priorities and deadlines
• Strong communication skills with confidence working with colleagues at all levels
• A proactive and solutions‑focused approach
• Good IT skills and experience working across multiple systems and databases
• A collaborative mindset and a willingness to get involved wherever needed

Most importantly, you'll be someone who enjoys variety, takes ownership and is passionate about delivering a great experience for colleagues and customers alike.

At Tapi, we're proud of our culture. We're ambitious, supportive and genuinely care about our people.

When you join us, you'll become part of a growing business where your ideas are valued, your development is supported and your contribution makes a real difference.

If you're looking for a varied and rewarding Operations Coordinator role within a fast-growing retail business, we'd love to hear from you.

Apply today and help us make Tapi even better.