Broker Facilities Coordinator

Primary Details

Time Type:
Full time

Worker Type:
Employee

To support the effective management and optimisation of QBE’s centrally administered broker facilities, contributing to the delivery of the function’s strategic and commercial objectives.

• Location:
  
  London
• Type:
  Permanent, full time
• Hybrid working

We have a unique opportunity for someone to join a newly established and growing function at QBE, supporting the management and optimisation of our centrally administered broker facilities.

You’ll be joining at the ground floor, helping to shape how the function evolves — influencing processes, building relationships, and contributing to how facilities deliver commercial value to the business.

Working directly with the Broker Facilities Manager and alongside our Partnership Management and Distribution teams, you will play a visible role in driving broker engagement, delivering insight-led decisions, and embedding best practice across a strategically important portfolio.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

This role blends commercial insight, broker engagement, and operational delivery:

• Broker engagement & market exposure
• Support interactions with key broker partners — preparing for meetings, capturing insights, and contributing to broker conversations.
• Performance insight & analysis
  Turn data into meaningful insight — identifying trends, tracking performance, and supporting decision-making across the facilities portfolio.
• Shaping a new function
  Help define how we manage facilities — improving processes, building tools, and embedding consistency across governance and reporting.
• Facility lifecycle support
  Contribute to onboarding and renewals — coordinating inputs, supporting evaluations, and ensuring a smooth internal process.
• Cross‑functional collaboration
  Act as a key link between underwriting, distribution, and operations — ensuring alignment and driving actions forward.
• Commercial discipline
  Support financial tracking and MI to maintain a clear view of performance and value delivery.

We’re looking for someone who is curious, proactive, and commercially minded, with the confidence to step into a visible, evolving role:

• Experience in insurance, distribution, or a commercial/operational environment
• Strong analytical mindset — comfortable working with data and drawing insights
• Confident communicator who can build relationships both internally and with brokers
• Organised, detail‑oriented, and able to manage multiple priorities
• Proactive and keen to improve processes — not just maintain them
• Working towards (or interested in) Cert CII / ACII

• Analytical Thinking
• Communication
• Critical Thinking
• Customer Service
• Distribution Management
• Financial Management
• Intentional collaboration
• Managing performance
• Negotiation
• Operations Management
• Problem Solving
• Product Management
• Risk Management
• Stakeholder Management
• Strategic Management

• 30 days holiday a year with the option to buy up to 2 additional days.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Short term remote work abroad — you can request up to 20 days per year to work remotely from certain locations abroad.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.