Senior PMO Analyst

About Made Tech

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

As a Senior PMO Analyst, you will act as a bridge between operational project management and strategic portfolio oversight within the Delivery Management & PMO capability. This role will be part of the delivery management capability at Made Tech.

You will take ownership of the seamless execution, governance, and financial tracking of multiple complex digital transformation engagements. While you will manage day‑to‑day operations and reporting, you will also step up to mentor junior PMO Analysts, handle advanced escalations, and work closely with senior stakeholders to ensure project alignment with commercial goals. Furthermore, you will play a pivotal role in standardising processes and driving capability improvements across the PMO function.

• Oversee and produce complex financial reports for multiple account teams, encompassing contract/SOW burndown, forecasting, and expense tracking.
• Act as the escalation point for account invoice reviews, TOIL validation, and client asset management.
• Provide strategic, visual, client‑ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‑Suite level.
• Manage team capacity, work plans, and schedules across complex or multiple work streams to balance client delivery with Made Tech’s commercial objectives.
• Mentor and coach mid‑level and associate PMO Analysts, delegating operational tasks where appropriate to ensure their contributions align with the overall PMO strategy.

• Establish, maintain, and mature PMO standards and governance across your assigned portfolio of projects.
• Proactively oversee complex dependencies and robust RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring action plans are identified and remediations are tracked to conclusion.
• Schedule and facilitate high‑level reviews and health checks for complex work streams/SoWs to ensure projects remain on track.
• Act as a senior figure and active participant in the Delivery Management community.
• Handle advanced stakeholder negotiations and manage expectations.

• Take a lead role in building and implementing plans to improve Agile delivery management and PMO capabilities across the business.
• Provide subject‑matter expertise in Agile project management disciplines to continuously elevate best practices and process standardisation.
• Partner with the Lead PMO Analyst to implement continuous improvements to the PMO service catalogue.

• Advanced Data
  
  Skills:
  
  Expert spreadsheet capabilities (advanced formulas, data validation, pivot tables, macros, and complex data visualisation).
• Delivery
  
  Experience:
  
  Substantial experience leading or supporting complex business change programmes within the full lifecycle of cross‑functional Agile projects.
• Stakeholder & Negotiation
  
  Skills:
  
  Confident communication skills with the ability to use soft power to influence peers, manage C‑Suite expectations, and achieve required business outcomes.
• Commercial Acumen: Extensive experience in budget management, project scheduling, capacity planning, tracking the realisation of benefits, understanding contractual commitments and managing change control processes.
• Risk Management: Deep expertise in identifying and managing cross‑project risks and dependencies using robust RAID management processes.
• Leadership: Experience coaching, mentoring, or matrix‑managing junior PMO or project team members.

Eligibility for SC requires 5 years’ continuous UK residency and 5 years’ employment history (or back to full‑time education). If at any point during the interview process it is apparent that you may not be eligible for SC, we will not be able to progress your application.

• 30 days Holiday – We offer 30 days of paid annual leave plus bank holidays.
• Flexible Working Hours – We are flexible with what hours you work.
• Flexible Parental Leave – We offer flexible parental leave options.
• Remote Working – We offer part‑time remote working for all staff.
• Paid Counselling – We offer paid counselling as well as financial and legal advice.