Homeownership Officer

Home ownership Officer

East London based with a balance of home and office working

£39,507 - £41,586 per year

37.5 hours per week – Monday to Friday, 9am to 5:30pm

We are looking to recruit a Home ownership Officer to join our Home ownership team based in our Blackwall Reach Office, London. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer focused service.

• Managing home ownership estates, including line managing scheme managers where appropriate
• Managing as per the lease and leasehold legislation
• Handling of service charge budgets and accounts
• Dealing with customer queries and disputes and complaints
• Estate inspections and ensuring health and safety compliance managed

• Knowledge and experience of working with home ownership properties (understanding leases and legislation)
• Ability to understand service charge accounts and explain them to customers
• Real customer focus on understanding issues and finding solutions which also comply with the lease/legislation
• Travel will be a requirement of the role, therefore a full valid driving licence is essential

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £39,507 (rising to £41,586 after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay.
Sanctuary Housing Association, an exempt charity.