Fulfilment Assistant

Join the Carwow Leasey division in Winnersh as a Fulfilment Administrator and play a pivotal role in our growth. You will empower our sales team by keeping daily operations running smoothly, tackling key administrative tasks, and championing process efficiencies. Beyond the data, you’ll be a key point of contact, cultivating strong, collaborative relationships with our customers, suppliers, and strategic leasing funders to drive Leasey’s continued success.

• Owning the operational lifecycle by managing day‑to‑day dealer relationships, processing orders, and providing proactive updates to our customers.
• Taking the lead on administrative duties, including the independent handling of finance documents, delivery bookings, and submitting delivery packs for payout.
• Establishing strong professional credibility with external stakeholders, specifically within our network of dealers and funders.
• Supporting the health of the team by offering helpful feedback to peers and assisting with the coordination of our collective workload.
• Maintaining an open‑minded and proactive approach to change, while adapting to new process improvements to ensure there is no friction or bottlenecks.

• Experience of working in a similar role within the vehicle leasing industry.
• Ability to work under pressure and meet team targets.
• Self‑driven, focused, results‑oriented and quality‑oriented.
• Strong negotiation skills.
• Ability to work as part of a team or on your own initiative.
• Good organisational and administration skills and able to prioritise workload based on business‑critical needs.
• Reliable, resourceful and approachable.
• Excellent verbal and written communication skills / telephone manner.
• Excellent attention to detail and accuracy.
• Strong emotional intelligence and people skills.
• Entrepreneurial spirit with an appetite for a rapid growth organisation.
• Knowledge of vehicle leasing and motor industry.
• Solutions‑focused and proven ability to pro‑actively determine a positive outcome.
• Computer‑literate; proficient user of Microsoft Office (Word, Outlook, Excel, PowerPoint).

• Hybrid working – minimum 3 days per week in Winnersh.
• Competitive base salary.
• Matched pension contributions.
• Share options.
• Vitality Private Healthcare and eye‑care vouchers.
• Life Assurance.
• Monthly coaching sessions with Spill – mental wellbeing partner.
• Enhanced holiday package plus Bank Holidays.
• 28 days annual leave.
• 1 day for your wedding.
• 1 day off when you move house.
• For your third‑year anniversary, 30 days of annual leave per year.
• For your tenth‑year anniversary, 35 days of annual leave per year.
• Option to buy 3 extra days of holiday per year.
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
• Bubble childcare support and discounted nanny fees.
• The latest tech (Mac Book or Surface).
• Up to £500/€550 home office allowance.
• Generous learning and development budget.
• Regular social events.
• Refer a friend programme – rewards.
• Diversity and inclusion statement:
  We welcome individuals with alternative identities, backgrounds and experiences, and we treat all applicants fairly and equally.