Service Delivery Manager

About us

Evinox Residential is a leading specialist in energy metering, billing and heat network services for communal and district heating systems.

Using our own in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year.

We're looking for an experienced Project Manager, Team Leader or similar professional to join our Team and help drive projects from concept to completion.

This role is all about bringing people together. You'll coordinate projects across Operations, Client Relations, Customer Services, Technical Support and Software Development, ensuring everyone works towards a common goal while delivering an exceptional service to our clients.

You'll begin by learning our business from the ground up. We believe the best leaders understand every part of the operation, so you'll get involved in everything, from day-to-day operational tasks to complex client projects. As your knowledge grows, so will your responsibility.

This role isn't for the faint-hearted. Every day brings new challenges, changing client requirements, software developments, operational complexities and opportunities to improve the way we work.

If you're naturally curious, enjoy solving problems, thrive in a fast-moving environment and have a genuine "can-do" attitude, we'd love to hear from you.

• Must have the right to work in the UK.
• Hold a full UK driving licence and have access to a car.
• Live within commuting distance of our offices in Sevenoaks and Leatherhead.

• Coordinate and manage projects from initiation through to completion.
• Act as the central point of communication between Operations, Client Relations, Customer Services, Technical Support and Software Development.
• Bring teams together to ensure projects progress smoothly and objectives are achieved.
• Identify operational challenges and work collaboratively to develop practical solutions.
• Monitor project progress, ensuring deadlines and service commitments are met.
• Drive continuous improvement by identifying opportunities to simplify processes and improve efficiency.
• Take increasing ownership of projects as your experience develops, progressing from supporting smaller initiatives to leading complex operational and client-facing projects.
• Maintain accurate project documentation, reporting and action plans.
• Champion collaboration, accountability and a positive team culture across departments.

• Isn't afraid to ask questions.
• Sees problems as puzzles waiting to be solved.
• Enjoys bringing people together to get things done.
• Has excellent organisational skills and attention to detail.
• Can prioritise multiple tasks in a fast-paced environment.
• Has strong problem-solving and critical thinking skills.
• Has excellent numerical and analytical ability, combined with strong people skills and emotional intelligence.
• Is proactive and spots issues before they become problems.
• Remains calm under pressure and adapts quickly to change.
• Builds positive relationships with colleagues, clients and stakeholders.
• Is confident using business software and enjoys learning new systems.
• Experience managing projects or service delivery.
• Experience working in an operational or customer-focused environment.
• Knowledge of CRM systems or project management software.
• Experience working closely with software or technical teams.

• £38,000-£45,000 Salary (Based on Skills and Experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme (after one year employment)
• Flexible Working Practices
• This is an office-based role, however, there are opportunities to Work from Home (one day a week)

We understand that each team member brings a unique set of skills and experiences to the table. Rest assured, we provide comprehensive training to help you thrive in your new role.