Process Improvement lead

United Infrastructure is a dynamic, expanding business delivering critical infrastructure projects across the utility and social sectors. We are seeking a Change & Process Improvement Lead to help drive continuous improvement and change management within our Finance Shared Service Centre.

• Support delivery of business change initiatives by assessing impacts and helping teams adopt new ways of working.
• Ensure change is implemented in a controlled and sustainable way, with benefits tracked and realised.
• Plan, create, and deliver clear, engaging communications to support change initiatives.
• Lead management of our continuous improvement programme.
• Design and deliver engaging training to equip colleagues for change.
• Plan, facilitate and document business process mapping workshops.
• Review and improve process design, controls and performance.
• Design future‑state processes that reduce waste, improve efficiency and enhance customer outcomes.
• Analyse data to identify opportunities, solve business problems and support evidence‑based decision making.

• Proactive mindset with passion for change and continuous improvement.
• Curious approach with desire to learn, develop and challenge existing ways of working.
• Ability to work independently while building strong relationships across the business.
• Excellent stakeholder management, communication and influencing skills.
• Experience delivering business change within a Shared Service Centre or similar complex operational environment.
• Demonstrable experience of facilitating and implementing change, ideally involving ERP systems.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Experience using data to identify improvement opportunities and support decision making.
• Lean, Six Sigma (Green Belt) and recognised Change Management qualifications (APMG or Prosci) would be advantageous but not essential.

This is a hybrid role: 4 days in our Warrington office and 1 day working from home.

United Infrastructure is an equal opportunity employer. We are committed to making every interaction a positive and inclusive experience.