Marketplace Market Intelligence & Operational Learning Senior Manager

We’re Kingfisher, a team of over 74,000 passionate people bringing Kingfisher and its brands B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone, we strive to make a better world start with better homes.

This role combines market intelligence, knowledge sharing and operational improvement to help teams learn from data and the wider market, making it easier to apply successful approaches at scale.

• Define and own the Group Marketplace market intelligence agenda.
• Gather and analyse marketplace performance data, seller trends and market developments to identify opportunities for improvement.
• Monitor competitor activity, emerging marketplace models and changes across the wider e-commerce landscape.
• Identify, document and share best practices through clear frameworks and a centralised knowledge base, helping teams avoid duplication and apply operational learnings consistently across banners.
• Lead the roll‑out and adoption of best practices across banners, partnering with local teams to embed consistent standards and ways of working while tracking impact to drive continuous improvement.
• Translate complex data into clear narratives for senior stakeholders, supporting business cases, prioritisation, OKRs and investment decisions in close collaboration with Marketplace, Product, Finance and Operations teams.
• Drive structured post‑launch reviews and embed a test‑and‑learn culture, ensuring operational insights are captured, reused and scaled across banners to support continuous improvement.

• Experience in strategy, analytics, market intelligence, consulting, or e‑commerce / marketplace environments.
• Strong exposure to cross‑functional environments (e.g. working with Product, Operations, Finance, or Commercial teams).
• Experience in building or scaling knowledge management frameworks, best practice sharing, or continuous improvement initiatives.
• Demonstrated ability to translate complex data into clear recommendations for senior stakeholders.
• Familiarity with data visualisation and analytics tools (e.g. Excel, SQL, Tableau, Power BI or similar).
• Experience leveraging automation, data tooling, or AI (e.g. analytics automation, insight generation, knowledge capture) to improve efficiency and scalability.

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating – whether in our offices or at offsite locations. On average, around 60% of your time will involve in‑person collaboration.

An inclusive environment that encourages new ideas, supports experimentation and strives to create a workplace where everyone can be their best self. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Our customers come from all walks of life – and so do we. We’re committed to ensuring all colleagues, future colleagues and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression or sexual orientation.

Interested? Great, apply now and help us to Power the Possible.