Cority Delivery Lead

Job Introduction

We are serious about maturing our safety culture in NGED, and as a result we are changing the way we report and manage our SHE incident data. We have an 12-month interim opportunity for a Cority (SHE Incident Management) Delivery Lead. As the Cority Delivery Lead, you will be responsible for leading the successful delivery and rollout of the Cority Incident Management platform across Electricity Distribution.

Working in close collaboration with the programme lead, you will oversee the planning, execution, and deployment of Cority, ensuring it meets safety, compliance, and operational requirements. Your focus will be on supporting the co‑ordination of cross‑functional teams, managing delivery timelines, and ensuring a smooth transition to the new incident management and reporting system. This project‑based role is vital to ensuring the successful deployment of Cority, enabling National Grid to enhance incident management, safety reporting, and compliance across Electricity Distribution, fostering a safer and more efficient operational environment.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

• Lead the end-to-end delivery of the Cority platform rollout within Electricity Distribution, ensuring alignment with strategic safety and SHE objectives.
• Collaborate closely with the Product Owner to understand product vision and stakeholder requirements.
• Develop and manage detailed delivery plans, schedules, and resource allocations to meet project milestones.
• Coordinate with IT&D, safety, operations, and other relevant teams to ensure timely development, testing, and deployment of Cority features.
• Map current and future state workflows and incident management processes.
• Oversee user acceptance testing (UAT) and coordinate stakeholder feedback to ensure the platform’s usability and effectiveness.
• Manage risks, issues, and dependencies throughout the delivery lifecycle, escalating where necessary.
• Ensure effective communication of progress, risks, and changes to all stakeholders, including senior management.
• Support change management activities, including training, documentation, and user adoption strategies.
• Monitor delivery KPIs such as deployment timelines, user engagement, and incident reporting improvements.
• Ensure compliance with internal standards, safety regulations, and data security policies during deployment.

• Experience managing complex IT or software deployment projects, preferably in incident management or SHE domains.
• Excellent stakeholder management, communication, and leadership skills.
• Ability to document processes and requirements clearly and experience of UAT activities.
• Ability to coordinate cross‑functional teams and manage multiple dependencies.
• Knowledge of safety, compliance, and regulatory requirements in the electricity distribution sector is advantageous.
• Analytical mindset with a focus on delivery metrics and continuous improvement.

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast‑moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.