Head of Product Governance

Glasgow, United Kingdom
Northampton, United Kingdom
London, United Kingdom
Edinburgh, United Kingdom

The Head of Product Governance is accountable for the end-to-end governance, compliance and supplier oversight of the Business Bank product suite, encompassing Transactional Banking, Savings, Unsecured and Complex Lending alongside supplier management. The role leads on ensuring compliance with key regulation, as well as internal minimum control standards and leading effective oversight of our key suppliers.

The Head of Product Governance will play a critical role in both shaping and managing the governance requirements of the Business Banking product suite. A once‑in‑a‑career opportunity to be at the forefront of shaping the product function as we build a UK first – a full‑service Business Banking function within a mutual.

Reporting to the Director of Group Business Products, the role is designed to drive the modernisation and transformation of product governance across the end‑to‑end Business Banking function to support future customer needs and business growth ambitions.

As our business banking function continues to evolve, we’re looking for an inspiring product governance expert to drive impact in a fast‑paced environment.

Working alongside the Commercial Product Leads, you’ll play a critical role in delivering first‑class product management, ensuring compliance with key regulation and internal policy whilst owning management of Consumer Duty and conduct outcomes, supplier relationship performance and product‑led regulatory reporting (e.g. CASPR, BBLS etc).

Across Business Banking products, you’ll be accountable for the whole governance lifecycle from design, delivery and ongoing management of the suite to enhance customers outcomes, experience and value.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part‑time you’ll spend 40% of your working time, based at either our Glasgow, Northampton or London office.
If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub
. There will be a need to regularly connect with colleagues for collaboration events, this is expected to be weekly in Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefit ting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long‑term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The Head of Product Governance is accountable for shaping and leading a strategically important business unit spanning product governance and compliance, consumer duty, conduct and supplier oversight and monitoring alongside issues management.

Operating with significant autonomy and influence, supporting the translation of Business Banks strategy into market‑leading customer solutions, the role holder will provide strategic direction on product compliance and regulatory best practice ensuring an effective balance between good value for customers and sustainable business…