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Deputy COO – Casework & Operational Excellence; Hybrid
Remote / Online - Candidates ideally in
Harrow, Greater London, HA2, England, UK
Listed on 2026-07-13
Harrow, Greater London, HA2, England, UK
Listing for:
Guardian Jobs
Full Time, Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
The Pensions Ombudsman (TPO) is recruiting a Deputy Chief Operating Officer (Casework) in London with some home working. The role leads the casework teams, delivering high‑volume, customer‑facing services while driving technology‑enabled improvements to meet growing demand.
You will report to the COO and have autonomy to shape the Customer Journey within a modernising organisation. With salary up to £92,916, this post requires strong leadership, exceptional communication, and resilience in a
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