Workplace Services Manager

Job Overview

Birkenhead, North West England, CH41 6DU
:
Croydon, London (region), CR0 2AQ
:
Coventry, West Midlands (England), CV1 2WT
:
Durham, North East England, DH1 5TR
:
Weymouth, South West England, DT4 9TT
:
Gloucester, South West England, GL1 1DQ
:
Kingston upon Hull, Yorkshire and the Humber, HU2 8JN
:
Leicester, East Midlands (England), LE3 5DR
:
Nottingham, East Midlands (England), NG2 1AW
:
Peterborough, East of England, PE2 8YY
:
Plymouth, South West England, PL6 5WS
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Warton, North West England, PR4 1TE
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Swansea, Wales, SA7 9FQ
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Telford, West Midlands (England), TF3 4NT

An exciting opportunity has arisen at HM Land Registry (HMLR) for two Workplace Services Managers.

This is a fantastic opportunity for individuals with experience of handling workplace incidents, issues or service disruptions to play a key role in shaping and delivering high‑quality workplace services across our offices. If you thrive in a dynamic, collaborative environment and are passionate about improving the workplace experience, we would love to hear from you.

You will be part of the Workplace and Business Services (WaBs) Team, playing a key role in supporting Senior Facilities Business Partners to deliver high‑quality workplace services through outsourced contractual relationships across designated HMLR offices. Acting as a client‑side workplace services representative, you will report directly to the Senior Facilities Business Partner for your area and have real influence over how services are delivered.

You will focus on understanding customer requirements whilst identifying opportunities to continuously improve both service delivery and the office environment. Working closely with on‑site suppliers, technical specialists and property professions, you will act as an intelligent client to oversee and challenge the performance of contractors and ensure services meet the required standards.

• Experience of handling workplace incidents, issues, or service disruptions, and coordinating responses with stakeholders.
• Experience chairing or contributing to meetings with internal and external stakeholders.
• Experience communicating operational changes clearly to building users, leadership teams and stakeholders, reflecting the office communications and change management aspect of the job.
• Experience building effective relationships and influencing internal and external stakeholders.
• A membership of (or willingness to work towards) a building‑related professional body, for example IWFM, CIBSE, CIOB or RICS.
• A NEBOSH or IOSH qualification (or willingness to work towards).

Where the individual takes up the responsibility based in the Swansea Office, the ability to speak Welsh is desirable.

This role requires regular travel, typically averaging one day per week in your designated home office and two days per week across other HMLR offices. Travel and subsistence costs will be reimbursed in line with the HMLR Travel and Subsistence Policy once in post. Please note that this does not include travel to your designated home office.

Member of (or willing to work towards) a building‑related professional body, for example IWFM, CIBSE, CIOB or RICS. Holds a NEBOSH or IOSH qualification (or willing to work towards).