Project & Readiness Specialist - Operations

• Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
• Competitive
• Permanent Full Time (37.5 hours) - Permanent

Are you passionate about delivering change that truly lands? We’re looking for a Project & Change Readiness Specialist to play a pivotal role in shaping how new initiatives are successfully embedded across our Retail and Customer Service Centre operations.

In this role, you’ll act as the critical link between project teams and operational delivery, bringing the voice of Operations into the design and execution of business change. Whether partnering on large-scale transformation projects or leading operational initiatives within the function, you’ll ensure changes are introduced seamlessly, with minimal disruption and maximum impact.

You’ll provide valuable operational insight to help shape effective processes, communications, and training, ensuring every change not only meets business objectives but also enhances the experience for both colleagues and customers. With a strong focus on delivery, you’ll ensure projects land on time, within scope, and realise their intended benefits all while staying true to our culture.

What's in it for you?

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q