Head of E-Commerce Operations & Growth

Head of E-Commerce Operations & Growth

Location:

Cardiff (Hybrid) Salary: £50,000  Performance Bonus  Excellent Career Progression Adecco is proud to be recruiting on behalf of a rapidly growing, multi-brand organisation within the medical and healthcare sector. We are seeking a commercially driven and highly capable Head of E-Commerce Operations & Growth to take ownership of a portfolio of established and expanding online stores. This is a fantastic opportunity for an ambitious e-commerce professional who thrives in a fast-paced environment and is looking to make a tangible impact on business growth and performance.

The Role This is far more than a traditional e-commerce management position. You will take full responsibility for the performance, optimisation, and growth of multiple Shopify and Woo Commerce stores, combining strategic thinking with hands-on delivery. You will lead on driving revenue, improving customer experience, enhancing operational efficiency, and scaling online performance across several brands.

Key Responsibilities E-Commerce Leadership Take full ownership of multiple online stores Develop and execute growth strategies aligned with business objectives Manage trading calendars, campaigns, and product launches Monitor and improve all key commercial KPIs Platform Management (Shopify & Woo Commerce) Oversee day-to-day administration and optimisation Manage themes, plugins, integrations, and functionality Ensure sites are secure, high-performing, and conversion-focused Work with developers, designers, and external partners Commercial Performance & Analytics Track and optimise revenue, profitability, and conversion rates Monitor KPIs including AOV, CAC, LTV, ROAS, and cart abandonment Analyse performance data and implement improvement strategies Build and maintain reporting dashboards Digital Marketing Oversight Collaborate with internal teams and agencies across: SEO & organic growth Paid media (Google Ads & Meta) Email marketing & automation Retargeting and affiliate activity Ensure all channels align to drive performance and ROI Product & Customer Experience Manage and optimise large product catalogues Improve navigation, product listings, and merchandising Enhance the end-to-end customer journey Drive retention, repeat purchases, and customer satisfaction Operational Excellence Work closely with fulfilment, procurement, and customer service teams Improve stock management and order processes Develop scalable systems to support ongoing growth About You We are looking for a results-driven individual who can demonstrate:
Experience in e-commerce management Proven success growing online revenue and profitability Experience managing multiple e-commerce sites Strong Shopify and Woo Commerce expertise Solid understanding of web performance, UX, and CRO Experience working with data, analytics, and reporting tools Strong knowledge of digital marketing channels and strategy Highly desirable:

Experience with in healthcare, medical equipment, or regulated industries but not essential Exposure to both B2B and B2C environments Marketplace experience (Amazon, eBay) International e-commerce experience Personal Attributes Commercially focused and results-driven Analytical and detail-oriented Technically confident Proactive and solutions-focused Comfortable taking ownership and accountability Driven by growth and continuous improvement What's On Offer Competitive salary  performance bonus Significant career progression opportunities Hybrid/remote working with Cardiff base Free parking in Cardiff city centre Supportive, sociable team environment Company pension scheme Early finish on Fridays (1:30pm!)

Why Apply? This is a unique opportunity to take ownership of a growing portfolio within a stable and expanding sector. You'll have the autonomy to shape strategy, implement meaningful change, and directly influence commercial success. If you're an ambitious e-commerce leader ready to take the next step in your career, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.