Client Operations & Strategic Growth Manager

Role Overview

We have a well-established global Marketing and Business Development (M&BD) team, which supports the firm on a wide range of business development, client relationship management and reputational activities. The team is divided into several key areas including Practice M&BD, Client Development and Industry M&BD, Corporate Communications, which comprises Public Relations, Brand, Design, Events, and on-line;
Pitches and Pursuits, which manage strategic global pitches; and Campaigns and Projects, a team dedicated to managing and driving forward firm-wide profile building initiatives. Working hours are 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.

Legal departments are transforming rapidly, driven by rising expectations for efficiency, transparency, and the strategic use of technology. Clients are seeking innovative ways to manage risk, control costs, and unlock greater value from their legal services. At Hogan Lovells, we are meeting this moment by investing in stronger client partnerships, smarter operations, and new capabilities, including responsible use of advanced technologies to help our clients achieve their goals.

As a Client Operations & Strategic Growth Manager in the global Marketing and Business Development team, you will play a central role in that strategy. You will manage one of the firm’s most significant client relationships, helping to shape and drive our business development priorities. This role sits at the intersection of relationship management, operational excellence, and client service innovation – empowering our teams to deliver consistent, high-quality experiences while deepening client engagement.

You will work alongside a highly collaborative global team that is recognised across the firm and by clients for its proactive, strategic approach to managing major accounts. You’ll partner closely with senior lawyers, sector leaders, and business services colleagues, and you will have opportunities to contribute to firm‑wide initiatives such as our key client program, relationship‑driven business development efforts, and client feedback strategy.

At Hogan Lovells, you will join a culture that values continuous learning, diversity of thought, thoughtful collaboration, and professional excellence. We offer opportunities for career growth across regions and practice areas, exposure to sophisticated clients, and access to modern tools and methodologies that support impactful client work. This role offers the chance not only to contribute to the success of major client relationships, but also to help shape how we deliver value in a rapidly evolving legal landscape.

Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program.

• Client Management: Manage the firm’s relationship with a major client in the Life Sciences and Health Care sector, acting as a key point of contact internally and directly with the client; partner with internal stakeholders to develop, maintain, and execute a strategic client plan; identify opportunities to deepen the client relationship and propose creative, strategic approaches to expand engagements; serve as a central communicator for the client team – sharing updates, guiding meetings, and organising agendas, notes, and action items;
  
  plan and execute internal and external client meetings, client‑facing events, CLE programs, sponsor ships, and other initiatives that strengthen the client relationship; assist with panel management and formal and informal pitch opportunities, including preparing teams for pitch presentations and ensuring that pitch documents reflect key messages for developing the client relationship; support client service excellence through reporting, client feedback, and…