Product Manager

Company Description

Public-i has been designing, developing and delivering AV and streaming solutions for more than 25 years. During that time we have built a reputation for providing our clients with the highest possible standards of support and customer service – with our customer delivery team on hand to ensure all our clients’ webcasts run smoothly.

Own the product lifecycle across Public-i's core products (Connect, Hybrid Link for Teams, Camera Control, Space Manager), working closely with development, AV, and client-facing teams to turn user needs into well designed, functional, well-communicated and well delivered improvements.

This is a full-time Product Manager role based in Hove with a hybrid working arrangement, allowing some work from home. Salary up to £60k depending on previous experience.

• Own and maintain the product roadmap across Public-i software services
• Define clear product backlog item specifications
• Take part in stand ups, sprint planning and backlog refinement. Manage and prioritise the product backlog.
• Gather and validate user needs — running user groups and surveys
• Manage the release process and communicate changes to clients and internal teams
• Own bug triage — reporting, prioritisation and tracking fixes through to release
• QA testing of features ahead of release
• Maintain product documentation and the knowledge base
• Translate technical changes into user-facing language — what changed and which problem it solves
• Contribute product content and copy for digital marketing

• Proven product management / product ownership experience in a software product environment
• Strong grasp of agile delivery and backlog management
• Confident communicating with non-technical, public-sector stakeholders
• Enough technical literacy to work credibly with developers and AV engineers and to write clear specs
• Excellent written communication — able to make technical change legible to a lay audience

• UX design experience
• UI / graphics design skills
• R&D / software strategy instinct, including interest in emerging areas like AI-assisted features
• Marketing understanding — comfortable contributing to content, positioning and client communication
• Familiarity with third-party integration / vendor relationships (e.g. API partners, AV manufacturers)
• Understanding of the UK public sector / democratic services context — councils, committee meetings, webcasting — or a demonstrable ability to get up to speed fast

You will be an experienced product leader who combines commercial awareness with technical understanding and strong leadership skills. You will ideally have:

• Proven experience leading product development within a technology or AV sector.
• Demonstrable success delivering new products from concept through to launch.
• Strong understanding of product lifecycle management.
• Excellent leadership and people management skills.
• Ability to translate customer requirements into successful technical products whilst managing the Company’s budget interests within that process.
• Strong project management and organisational skills.
• Excellent communication and stakeholder management abilities.
• Commercial awareness with experience building business cases and evaluating market opportunities.
• Confidence working in a fast-paced SME environment where flexibility and initiative are valued.