Skills and Workforce Transformation Specialist

Job Title

Telecoms Workforce Transformation Research Contractor

Department:
Strategy – GSMA Intelligence |

Location:

London (hybrid working) | Position type:
Contract until December 2026

We are seeking a specialist contractor to support a flagship industry research project that examines how telecom operators must evolve their workforce capabilities in response to AI, automation, and broader changes across the demographic and competitive landscape. The project will build a clear, data‑driven view of what this means for skills, roles, and organisational design over the next 2–5 years, informing senior industry stakeholders and board members.

• Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
• Contribute to survey design, benchmarking frameworks, and interview guides
• Analyse workforce and skills data across telecom operators and comparator tech sectors
• Synthesize findings into clear, structured insights for senior industry stakeholders
• Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
• Contribute to interim and final outputs, including board‑level presentations and a flagship report
• Support workshop design and facilitation with global telecom operators

• A robust, credible benchmark of telco workforce skills is established and clearly articulated
• Skills gaps and future capability needs are quantified and well‑evidenced
• Insights are clearly translated into actionable recommendations for operators
• Senior stakeholders (including GSMA staff, senior management and Board members) find the outputs practical, relevant, and actionable for their own internal planning and decision making
• The final report is recognised as a leading reference point for telco workforce transformation in the AI era

• Enjoy making sense of workforce, organisational, or capability‑related questions in large, complex industries
• Comfortable engaging with senior stakeholders and translating technical or analytical findings into clear, accessible narratives
• Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
• Motivated by work that has real‑world impact at industry level rather than within a single organisation
• Familiar with global operators, leading industry voices, and cross‑sector comparisons (enhances potential for further development in strategic research and workforce transformation)

• Analytical, research, and communication capabilities; comfortable with both qualitative and quantitative information
• Ability to structure and interpret complex information to identify themes, trends, and implications
• Experience working with workforce or skills‑related datasets to support evidence‑based conclusions
• Strong written and visual communication skills tailored to senior audiences
• Collaborative mindset, able to integrate multiple perspectives into coherent outputs
• Structured thinking applied to emerging topics such as AI‑driven workforce change and organisational transformation
• Experience in telecoms, technology strategy, workforce planning, consulting, or research is helpful but not essential; a demonstrated ability to learn quickly and adapt to a new industry context is more important

Contract type:
Short‑term Contractor
Worker type:
Contingent Worker

• Competitive compensation
• Access to learning & development opportunities
• Generous holiday allowance
• Additional days off for professional development
• Flexi‑time and remote working arrangements

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact