Alliance Manager, EMEA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Alliance Manager, EMEA based in United Kingdom.

Join a global life sciences organization where you will play a strategic role in managing critical customer partnerships and driving long-term business success. In this position, you will oversee complex alliance relationships, ensuring customer satisfaction, operational alignment, and successful delivery of contractual commitments. Working across commercial, operational, technical, and leadership teams, you will act as a key connector between customers and internal stakeholders.

This role offers the opportunity to influence growth initiatives, improve partnership processes, and contribute to innovative solutions supporting the advancement of healthcare and biotechnology.

• Manage a portfolio of strategic alliance partnerships, overseeing customer relationships, contractual commitments, retention, growth opportunities, and overall satisfaction.
• Act as the primary point of contact between customers and internal teams, ensuring effective collaboration across commercial, operations, finance, quality, engineering, and business functions.
• Lead customer onboarding processes and support the transition of new partnerships into successful long-term relationships.
• Build and maintain strong executive-level relationships through regular communication, business reviews, strategic discussions, and performance updates.
• Coordinate cross-functional teams to deliver customer programs, resolve challenges, and achieve agreed business objectives.
• Monitor customer performance metrics, forecasts, revenue risks, and operational priorities while providing clear reporting and insights to leadership teams.
• Support contract execution by ensuring alignment with commercial agreements, supply commitments, and partnership expectations.
• Develop and improve alliance management processes, tools, and best practices to strengthen scalability and operational effectiveness.
• Mentor and support junior team members where applicable, helping develop alliance management capabilities across the organization.

• Bachelor’s degree in business, engineering, life sciences, or a related field, combined with 7+ years of relevant experience in alliance management, program management, project leadership, or customer-facing commercial roles.
• Proven experience managing complex, cross-functional partnerships within life sciences, biotechnology, pharmaceutical, manufacturing, or related technical industries.
• Strong background in leading operational initiatives, improving processes, and delivering results in highly regulated environments.
• Experience with New Product Introduction (NPI) methodologies and implementation of manufacturing or operational improvements.
• Familiarity with ERP/MRP systems such as Net Suite, along with strong proficiency in Microsoft Office and project management tools.
• Knowledge of quality and regulatory frameworks such as 21 CFR 820, ICH Q7, ISO 9001, or ISO 13485 is considered an advantage.
• Strong leadership, negotiation, communication, and stakeholder management skills.
• Ability to manage multiple priorities, work effectively under pressure, and navigate complex business environments.
• Self-motivated, organized, and comfortable driving initiatives with a high degree of ownership.
• Willingness to travel occasionally (up to 25%).

• Opportunity to contribute to projects that support the development of innovative healthcare solutions.
• Competitive compensation package.
• Equity participation opportunities through stock grants and employee purchase plans.
• Comprehensive medical benefits with health savings and flexible spending options.
• Family planning and fertility support programs.
• Additional insurance options, including voluntary benefits such as pet insurance.
• Retirement contribution programs.
• Paid holidays and vacation time.
• Opportunities for professional growth and development within an international and collaborative environment.
• Flexible remote working opportunities depending on region and employment type.