Service & FinOps Lead; offices

Service Performance & Fin Ops Lead

Genomics England is a global leader in enabling genomic medicine and research. We support the NHS’ world‑first national whole genome sequencing service and run the growing National Genomic Research Library, delivering numerous major genomics initiatives. Our mission is to provide evidence and digital systems so that by 2035, genomics could play a role in up to half of all healthcare interactions, while securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.

• Shape, improve and deliver service performance reporting, ensuring clear, meaningful measures.
• Automate existing manual data collection pipelines for metric reporting and design and build new pipelines where needed, including appropriate version control and testing.
• Collaborate across teams to align KPI frameworks and promote consistency and best practice.
• Deliver operational and executive reporting that supports informed choices.
• Provide evidence‑based insights that inform strategic and operational choices.
• Monitor and report on cloud infrastructure costs and trends across AWS services.
• Partner with Fin Ops and engineering teams to improve cost visibility and ownership.
• Support AWS budgeting, forecasting and infrastructure planning activities.
• Build strong relationships with technical and business stakeholders to support cost, performance and capacity planning.
• Create and maintain cost and usage models to support planning and investment decisions.
• Use forecasting and scenario analysis to support service growth and capacity planning.
• Provide performance analysis and operational insight to identify trends and improvements.
• Ensure reporting and analysis comply with governance, security and data standards.
• Demonstrate Genomics England's behaviours in all aspects of your work.

• Experience working in AWS cloud‑based environments with an understanding of infrastructure costs, resource utilisation and Fin Ops approaches.
• Experience using data analysis tools and programming languages such as Python, R or SQL to extract, analyse and present insights.
• Experience developing performance analysis, KPIs and reporting that support continuous service improvement.
• Strong communication and relationship‑building skills, with the ability to explain complex information to both technical and non‑technical audiences.
• A collaborative and self‑motivated approach, with the ability to build strong relationships, work through ambiguity and achieve outcomes.

• Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (subject to approval).
• Family‑Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
• Pension & Financial: Defined contribution pension with double‑matching up to 10%, Life Assurance (3x salary), electric vehicle salary sacrifice scheme and Give As You Earn scheme.
• Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (subject to approval).
• Recognition & Rewards: Employee recognition programme and referral scheme.
• Health & Wellbeing: Subsidised gym membership, free Headspace account, access to an Employee Assistance Programme, eye tests, flu jabs.

Genomics England is actively committed to an inclusive environment that promotes equity, diversity and inclusion best practice. We welcome applications from people of all backgrounds and protect against discrimination, harassment, victimisation or bullying at work.

Tuesday 4th August at midnight.

£74,000