Unscheduled Care Service Improvement Manager

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

We are looking to recruit two Unscheduled Care Service Improvement Managers to join a team of three, providing Unscheduled Care support and performance improvement across NHS Greater Glasgow and Clyde. You will have responsibility for supporting a designated Sector while being managed centrally to deliver Board‑wide improvement initiatives.

• This is a full‑time post working 36 hours per week
• We have two posts available, one permanent and one secondment; duration of secondment is 12 months
• You will work these hours Monday to Friday
• You will be based at J  Board HQ, Gartnavel Royal Hospital, G12 0XH
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• This post is a Board‑wide role, with travel expected across NHS Greater Glasgow and Clyde.

You will provide support around Unscheduled Care and the Discharge Without Delay Programme, responding to service demands as required. They will focus on a designated Sector while working as part of a centrally managed team, contributing to performance improvement initiatives and supporting the delivery of Board‑wide Unscheduled Care objectives.

• Significant experience of working within Unscheduled Care services.
• Proven experience of delivering Unscheduled Care improvement programmes.
• Knowledge of performance improvement methodologies within healthcare.
• Understanding of the Discharge Without Delay Programme and associated service improvement principles.
• Ability to support service improvement across multiple sectors within a Board‑wide role.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.