Business Change Manager

Business Banking is one of the fastest‑growing and most energised parts of our organisation and we’re looking for a team‑focused, commercially minded Business Change Manager to join our Commercial Operations Team. If you thrive in a collaborative, fast‑paced environment, love solving complex problems, and want to play a key role in supporting dynamic change, this is your next big opportunity.

Business Banking is accelerating, and you’ll be joining a community that is ambitious, innovative, and deeply committed to working together to deliver great outcomes. This role places you in the Commercial Operations Colleague Enablement Team, giving you the opportunity to influence how we operate, strengthen how we work together, and drive meaningful change for customers and colleagues.

You’ll be part of a supportive team, empowered to lead change at pace and champion ways of working that bring teams together and help them perform at their best.

The role is within the Commercial Operations Colleague Enablement Team, which is part of Business Banking. You will play a key role in delivering operational and process improvements and efficiencies alongside other Business Change Managers, focussing on change that improves performance, customer, and colleague experience.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. We offer hybrid working wherever possible and support generous access to home working.

On a day‑to‑day basis, you will be an integral part of the Commercial Operations Team, delivering operational and process improvements alongside other Business Change Managers. You will drive continuous improvement across process, people and change by identifying, planning, and leading key change initiatives through to successful implementation, ensuring change lands on time and with high quality. Focusing on change that improves performance, customer and colleague experience, you will create sustainable and consistent ways of working that support teams to deliver brilliantly.

You will develop change management plans for identified change projects, which will include modernising and updating our processes and ways of working, building trusted partnerships across Business Banking, Finance, Credit Risk and other key stakeholders to support joined‑up decision making, align goals, address challenges and ensure effective communication throughout the change process.

You will project manage, assess risks, and deliver training and support to teams impacted by change, demonstrate adaptability, strategic thinking, and a commitment to drive positive outcomes. Possessing a knowledge of the Control Framework, ensuring compliance through delivery. Maintain oversight of all local initiatives and ensure alignment with wider programmes, bringing teams together around a shared picture of progress and priorities and solve a wide range of operational challenges through structured analysis, continuous improvement, and strong cross‑team relationships.

• Expertise in change management, with an ability to drive process improvements and operational efficiency.
• A proven ability to lead whilst fostering collaboration and shared ownership.
• Confident in influencing and partnering with colleagues, stakeholders, and leaders to drive change at pace.
• Thrives in a customer‑focused environment and can spot opportunities to help teams deliver better outcomes.
• Proficient in Microsoft Office applications, particularly Word, Excel, MS Teams, and Visio, with the ability to create detailed documentation and visual process maps. Ability to manage and deliver work through other platforms such as Power BI and SharePoint.
• Energetic, inquisitive, resilient, and creative when solving problems.
• Experience with continuous improvement and understands the power of consistent, team‑led improvement.
• Excellent interpersonal, analytical, and critical thinking skills and is proficient in change management tools, ideally fields such as PRINCE 2 or Agile certification.

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year