Business Resilience Lead

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Would you like to help shape the future resilience of one of the UK's leading technology solutions businesses?

At Softcat, resilience is critical to ensuring we can continue delivering for our customers, colleagues and partners when disruption occurs. As we continue to grow, we're investing in our resilience capability across business continuity, crisis management, recovery planning and organisational resilience.

We're looking for a Business Resilience Lead to drive this agenda forward, helping us build a resilient organisation that can respond, adapt and recover whilst supporting our long-term strategic ambitions.

Success. The Softcat Way.

Softcat is a leading UK technology solutions business and a place where talented people can thrive. We believe that success comes from empowering people, embracing innovation and creating a culture where everyone can make an impact.

As our Business Resilience Lead, you'll play a key role in shaping and embedding resilience across the organisation. Working collaboratively with stakeholders across the business and technology teams, you'll help strengthen our ability to manage disruption, protect critical services and continuously improve our recovery capabilities.

• Leading and improving Softcat's Business Resilience capability.
• Defining and evolving our Minimum Viable Company (MVC).
• Maintaining and enhancing our BCMS and ISO 22301 certification.
• Developing and testing crisis management and recovery plans.
• Embedding resilience into business change and strategic initiatives.
• Driving resilience improvements across people, process, operations, technology and suppliers.

• Experience in Business Continuity, Operational Resilience or Crisis Management.
• Strong experience with BIAs, recovery planning and resilience frameworks.
• Experience developing and improving a BCMS, ideally aligned to ISO 22301.
• The ability to influence, engage and challenge stakeholders at all levels.
• Experience leading resilience programmes and managing multiple priorities.
• A practical, hands-on approach with strong problem-solving skills.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.