Senior Customer Success Manager - United Kingdom

Careers Senior Customer Success Manager - United Kingdom

Digital Agronomy

Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, offers innovative, robotic solutions to lessen the environmental impact of agricultural activities. We develop ultra-precise spraying technologies powered by artificial intelligence, allowing farmers to significantly reduce the use of chemicals in their fields. Join our dynamic, international team, and together, let's make agriculture more sustainable!

You will lead and scale Maya’s Customer Success function to ensureonboarding excellence, customer satisfaction, portfolio health, and long-term client retention. You will play a key role in driving the adoption of AI-nativeturf and land management solutions while building scalable customer success processes and services.

Key Responsibilities

• Own and monitor portfolio health through User Health Scores and proactive customer engagement strategies.
• Drive onboarding excellence and ensure allclients achieve defined success criteria within the first 90 days.
• Design and manage customer satisfactionprograms, including NPS, CSAT surveys, and seasonal business reviews.
• Launch and scale post-onboarding services suchas annual reviews, seasonal coaching, and premium advisory offerings.
• Lead, coach, and support the existing Customer Success team while contributing to future team scaling and recruitment.
• Identify and implement automation opportunities within Customer Success workflows to support sustainable growth.
• Manage the beta program and structure customer feedback to support the product roadmap.
• Represent the voice of the customer in product,strategy, and leadership discussions.
• Prepare and deliver quarterly Customer Successperformance reports to leadership.
• Degree in engineering or agronomy or equivalent.
• Minimum 5 years of experience in Customer Success, Account Management, or client-facing leadership roles within a Saa Senvironment.
• Excellent command of English (C1+ required,written and spoken). French, German is a plus.

Experience / Technical Skills

• Proven experience scaling a Customer Successfunction in a growing SaaS company.
• Strong knowledge of Customer Success tools, CRMsystems (Odoo or equivalent), health scoring, and workflow automation.
• Comfortable working in an AI-native environment using structured workflows and AI-based tools.
• Strong analytical and data-driven mindset with experience defining KPIs and interpreting dashboards.
• Knowledge of the turf, agriculture, or precisiontechnology industry is considered an asset.

Soft Skills

• Structured and systems-oriented mindset with strong leadership capabilities.
• Excellent communication and stakeholder management skills.
• Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment.
• Passion for innovation and the transition towardAI-driven turf management.

"Knowing that my work contributes to a healthier planet motivates me every day. It's inspiring to be surrounded by people who believe in what we're building and are all pulling in the same direction."

Event Planner & HR Assistant

"What I love about Ecorobotix is that every day is an opportunity to make a positive impact in an inspiring and stimulating environment, where trust and teamwork are more than just words."

Social Media Specialist

"Innovate the future. Live in the now."

We've streamlined the process. No detours, no surprises. Just an honest conversation between you and us.

We genuinely read every application carefully, review your profile, and arrange a brief interview.

A first exchange to get to know each other and check alignment on values.

You show us your skills. We show you how we actually work.

We make our decision and send you an offer within the following days.

Personal development & career advancement to boost your skills and ambitions.

Manage your time between remote work and flexible hours.

Efforts valued and a sabbatical leave every 4 years.

Pension plan (LPP) covered at 60%.

Ergonomic offices with complimentary coffee and fruit. Transport cost contribution.

Strengthen our bonds at memorable team events.

Stock Options (ESOP): become a stakeholder in our success.