Head of Product Operations

to lead the operational excellence of our European Product function.

This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams. As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with our North American teams to enable scalable, efficient product delivery.

Product Operations is a strategic enablement function that accelerates product delivery, improves product maturity, and removes operational friction across our European portfolio. You will own and continuously evolve the infrastructure, tooling, and operating model that supports our product teams, treating internal workflows as a product in their own right.

• Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
• Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
• Standardise tools and processes across European product teams while aligning with global Product Operations practices.

• Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.
• Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
• Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.

• Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
• Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
• Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.

• Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
• Design automated governance processes that reduce manual effort while ensuring compliance by design.

• Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
• Deep expertise with modern product management tooling and workflow automation.
• Experience designing scalable operating models and improving cross-functional ways of working.
• Strong understanding of AI applications within product development and operational excellence.
• Excellent stakeholder management skills with the ability to influence across regional and global teams.
• A continuous improvement mindset with a passion for building efficient, scalable product organisations.

Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe. You'll have the opportunity to shape our Product Operations function, lead the adoption of AI-enabled ways of working, and influence how high-performing product teams operate king with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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• Job Identification 66685
• Job Category Ford Credit Services
• Posting Date 07/10/2026, 02:50 PM
• Job Schedule Full time
• Locations Work from Home, Dunton, Essex, SS15 6EE
  , GB (Hybrid)