Lead Business Intelligence Specialist

Swindon, United Kingdom
Northampton, United Kingdom

We are looking for an enthusiastic self-starter to join our team;
The Remediation Centre of Excellence requires experienced Lead Business Intelligence Specialists. We are looking for proficient, dedicated and customer-focussed data and insight professionals with experience of Nationwide and/or Virgin Money data to support our efforts to put things right for customers, ensuring we move at speed and with efficiency while doing the right thing at every stage.

At Nationwide we aim to get things right firsttimebut when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross-community capability which rapidly assimilates knowledge and builds an understanding of emerging issues and incidents to effectively manage and plan the required remediation for impacted customers.

The Lead Business Intelligence Specialist is a specialist role.

You’llbe responsible forthe shaping, development and management of data processes and analysis solutions to enable the team to respond to remediations and put issues right as they arise with pace.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

As a Lead Business Intelligence Specialist in Remediations, you will be responsible for shaping, building, and managing specialist insight, customer populations, and data processes in line with agreed service level agreements. This includes supporting the improvement of the existing reporting estate, managing data effectively, and developing data standards that contribute to the successful delivery of the Data Analysis and Insight team’s outcomes.

You will also drive automation and simplification of data processes to improve efficiency, resilience,…