Regional Scheduler

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Department:
Customer Planning & Scheduling

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

We're looking for a proactive, organised, and customer-focused Scheduler to join our team at Pride Park. This is a fast-paced and rewarding role where you'll play a vital part in helping our operational teams deliver excellent service to customers across your region.

As a Scheduler, you'll be responsible for managing day-to-day operational work, ensuring jobs are prioritised correctly, resources are used effectively, and urgent issues are responded to quickly. Working closely with operational teams, planners, catchment leads, contractors, and other stakeholders, you'll help ensure the right work is completed at the right time while maintaining high levels of customer service.

No two days are the same, making this an ideal opportunity for someone who enjoys problem-solving, making decisions, and thriving in a dynamic environment.

Real-Time Scheduling & Delivery

• Manage and coordinate operational work across your allocated county or region.
• Schedule and dispatch urgent and reactive work, ensuring priority jobs are delivered efficiently and within service level agreements (SLAs).
• Monitor in-day performance and make real-time adjustments to schedules as circumstances change.
• Ensure any work that cannot be completed is identified, prioritised, and rescheduled appropriately.

Managing Operational Performance

• Proactively manage risks to delivery, responding quickly to incidents, operational events, and changing priorities.
• Support the effective delivery of both planned and reactive work, ensuring resources are utilised efficiently.
• Manage the impact of unplanned absences and rota changes, adjusting schedules to minimise disruption.
• Work closely with planners and operational teams to ensure long-term solutions remain on track.
• Build strong relationships with colleagues and stakeholders across the business.
• Liaise with internal teams, contractors, and external organisations, including Highway Authorities, to support effective delivery.
• Keep internal and external customers informed of progress, updates, and any changes to scheduled work.
• Clearly communicate priorities and scheduling decisions to support a coordinated approach across the region.
• Use operational data and performance information to support effective decision-making.
• Identify opportunities to improve scheduling efficiency and customer outcomes.
• Contribute ideas and solutions that help enhance service delivery and operational performance.

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

We're looking for someone who can stay calm under pressure, think on their feet, and confidently manage competing priorities while maintaining a focus on excellent customer service.

You'll ideally bring:

• Strong organisational and prioritisation skills.
• Excellent communication and stakeholder management abilities.
• A proactive and customer-focused approach.
• Strong problem-solving and decision-making skills.
• The ability to adapt quickly to changing circumstances.
• Confidence working with data, systems, and scheduling tools.
• A collaborative mindset and a desire to make a positive impact.

Skills & Experience

• Excellent communication, prioritisation, and problem-solving skills.
• Experience collaborating with cross-functional teams and external stakeholders.
• Awareness of Health & Safety policies and procedures.
• Ability to work effectively in a fast-paced, changing environment.
• Experience using SAP, Salesforce, or similar systems.
• Previous experience in a scheduling, planning, or resource management role.
• Knowledge of Customer Operations environments.

Itsnot just a jobyou'llgethere,you'll get a career too.

We have a range of benefits that reward and recognise great workand award-winning training to ensure you reach your potential. Andwe’llalso help you play your part in looking after the environment and the community in which we live.

Here.ssome of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company…