Relationship Executive

Who we are

We’reIAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals,strategy and team, but together we’reunited by a shared vision: to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel,retailand financial services. Our Holidays division, including British Airways Holidays, connects customers to thousands of destinations worldwide through seamless, end to end travel experiences.

We’reon an exciting journey of growth and transformation.

Build a career in Commercial Partnerships, working with some of the UK's best-known brands and helping shape the everyday ways millions of people collect Avios, our loyalty currency. Our Partnerships team is responsible for helping our existing partners grow and succeed. Once a new partnership has been established, we work closely with our partners to maximise its long-term success. Identifying new commercial opportunities, improving performance and creating more ways for customers to collect Avios through everyday spending, travel and lifestyle experiences.

As a Commercial Partnerships Executive, you'll support the team responsible for managing and growing these relationships. You'll work with partners such as Nectar, LeShuttle, BP and Pizza Express, helping to deliver initiatives, using data analysis to monitor performance and identify opportunities that create value for our members, our partners and our business. From day one, you'll have the opportunity to own a portfolio of smaller partner relationships, becoming their day-to-day contact and taking responsibility for helping those partnerships grow.

Alongside this, you'll support experienced Partnership Managers who lead some of our largest and most strategic partnerships, giving you exposure to complex commercial relationships while learning from experts in the field. You'll learn how successful commercial partnerships are built over time, balancing multiple partner priorities, understanding what drives performance and deciding where your time will have the greatest commercial impact.

With the support of experienced colleagues, you'll develop the commercial judgement, relationship management skills and partnership expertise to build a successful long-term career in partnerships.

This role is based out of our London office. We call our approach to hybrid working The Blend –it’sabout giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you willberequiredto spend at least two days per week in the office, with the rest of the time working from home.

You may alsobe required to work from one of our other office or partner locations, based on your role and 'to do' list.

• Build strong day-to-day relationships with a portfolio of partners, becoming their main point of contact and helping them get the most value from their partnership with IAG Loyalty.
• Support Partnership Managers in managing larger strategic partnerships, preparing for meetings, coordinating actions and helping deliver joint business plans.
• Plan and coordinate partner campaigns and offers, working closely with Marketing and other teams to ensure activity is delivered on time and achieves the best possible results.
• Monitor partnership performance by reviewing results, customer engagement and commercial performance, identifying trends and highlighting opportunities to improve results.
• Prepare reports and presentations that help partners and internal stakeholders understand performance and support future commercial decisions.
• Work with Product, Finance, Legal, Marketing and Operations to coordinate activity, remove blockers and keep initiatives moving.
• Respond to partner queries, resolve day-to-day operational or commercial issues and ensure actions are followed through to completion.
• Look for opportunities to help partners grow, whether that's improving an existing campaign, identifying ways to increase customer engagement or…