Commercial Support Specialist

Location: Poplar

Company description eu Networks is a pan-European provider of bandwidth infrastructure services and a vital enabler of Cloud and AI adoption. Were the leading connectivity partner for data centre companies and their customers in Europe, directly connecting over 600 data centres today. We own and operate 18 metropolitan city networks connected with a high capacity intercity backbone covering 53 cities in 17 countries.

A leading provider of cloud connectivity, we directly connect to all major cloud platforms. Job description As a Commercial Support Specialist at eu Networks, supporting the needs of the worlds biggest profile brands, you will be a critical player in our customer facing teams supporting the growth of our business. You will seek to deliver the highest levels of customer experience resulting in revenue growth with your assigned clients.

As part of the sales division, you will serve as the central point of contact for all customer related queries supporting the quote-through-contract lifecycle and work collaboratively across all business functions to deliver proposals, resolve customer issues, remove obstacles, and deliver an exceptional customer experience. A marker of success is making eu Networks is easy to do business with. Collaboration spans Sales, Project Management, Finance, Legal, Product Management, Marketing, and IT.

You will be instrumental in ensuring that our sales processes are smooth, accurate, aligned with customer needs and you will play a proactive role in seeking continuous improvement in everything we do to improve our customers experience. What will you be doing? Produce accurate quotes in support of the customer account plan. Take ownership of incoming queries from customers and internal teams, escalating and managing to resolution.

Pro-actively engage and communicate with customers throughout all stages sales closure and problem resolution. Manage the full contract lifecycle: renewals, modifications and terminations. Order and contract management. Coordinate with stakeholders to resolve any customer service, delivery, or billing blockages. Maintain and update Salesforce opportunities, contacts, contract records, quoting history. Support client relationship activities: attend meetings (on-site and remote). Prepare reports and presentations as required by sales management.

Provide cover for colleagues in Commercial Support or related roles when required Required profile Experience & Competencies Background in sales support, contract/order management, or customer service, with industry experience and advantage but not essential. Comfortable working under tight deadlines and in changing environments; resilient with a proactive mindset. Stakeholder management: ability to influence and collaborate with cross-functional, often virtual teams High attention to detail.

Enthusiasm to engage with customers and colleagues to foresee opportunities and threats. Display confidence to take ownership of customer specific issues and work collaboratively to gain support and resolution.

Skills & Qualifications Fluent in English; additional European language(s) (written & spoken) is a strong advantage, but not compulsory. Strong analytical skills with Excel mastery essential. Exceptional, pro-active customer focus and ability to consistently deliver high-quality service. Comfortable and enthusiastic communicator. Excellent organisational skills; ability to prioritise work to maximise impact for both customers and eu Networks. Ownership mentality: you understand expectations, track progress, escalate when needed, and ensure outcomes are delivered.

Meet expectations: make commitments deliver on them. Cultural awareness: able to operate in a pan-European organisation, understand different customer and internal stakeholder contexts, adapt communication appropriately. If this position is of interest but you dont think you meet all of the criteria listed, please consider applying still. eu Networks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.

What we offer At eu Networks we invest in our people by offering a range of benefits and development opportunities designed to support your professional growth and personal wellbeing. Employees have access to a comprehensive wellbeing programme that promotes mental health and also recognises the importance of work-life balance through initiatives such as a dedicated birthday day off and give back days to support volunteering activities.

eu Networks bonus scheme is linked to both individual contribution and overall company performance with opportunity to overachieve in both areas. In addition, eu Networks operates a flexible hybrid working policy, enabling employees to balance in-office collaboration with remote work, fostering productivity, autonomy and a positive employee experience. Our Family Friendly Policy delivers…