Senior Manager - Major Complex Loss

Division:  Davies Property Claims  Department:  MCL

Location:

Home Based
- To Cover South East UK, Home Counties M25  About the Role    As a Senior Manager within our Major & Complex Loss (MCL) team, youll be at the forefront of handling some of the most challenging and high-value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses including subsidence and escape of oilyoull bring expertise, leadership, and exceptional client service to every case.
This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. Youll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering.
What will your day look like:
What Youll Be Doing     Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
Meeting and exceeding the demanding service standards of our MCL clients
Driving progress on all cases, ensuring timely, accurate, and high-quality outcomes
Applying and championing company systems, processes, and best practices
Tailoring your approach to meet the unique needs of individual clients
Producing clear, insightful, and technically robust reports and correspondence
Building strong, trusted relationships with clients, brokers, and stakeholders
Communicating proactively with all parties to keep cases moving smoothly
Working collaboratively within a high-performing team to deliver exceptional results
Supporting business development by strengthening existing relationships and identifying new opportunities
Leveraging the wider Davies Group to enhance the policyholder experience
Participating in a 1-in-3 on-call rota for out-of-hours support for a key client
#INDUKI
Knowledge and Abilities:
Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses
Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
Outstanding interpersonal and communication skills
A calm, dependable, and persistent approach especially under pressure
A flexible mindset and the ability to adapt to shifting priorities
A track record of delivering high-quality technical work in a fast-paced environment
A full, clean driving licence
Why This Role Matters    Youll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impact professionally, commercially, and personally.
Benefits      Career & Purpose    Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social    The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health    Pension, 5% employee and 5% employer contribution
My Choices at Davies provides;
High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing    Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
About Davies   We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.  We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.  

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.