Aftercare Officer (18-FTC)

Aftercare Officer (18-FTC)

Watford

Salary: £26,650 - £30,000

Full Time
-37 hours per week

Fixed Term Contract – 18 Months

At Chime Housing, we are committed to delivering high-quality homes and excellent customer experiences. We’re looking for an Aftercare Officer to join our Development Team and play a key role in supporting customers through the final stages of their home journey.

You’ll help ensure a smooth handover process and provide a responsive and customer-focused aftercare service, making a real difference to residents as they settle into their new homes.

To support the Aftercare Manager in delivering a high-quality aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes.

• Support the delivery and handover of new homes, ensuring all required documentation and data is in place Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare Participate in handover and void inspections, recording property condition and maintaining accurate records Deliver home demonstrations to ensure customers understand their property and systems Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales Support the handling of complaints, dissatisfaction and defect-related service requests

• Assist with customer satisfaction surveys and use feedback to improve services Contribute to reporting, data analysis and administrative processes within the Aftercare function

• Experience of working in a customer-facing environment and managing expectations Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint) Ability to adapt positively to change Highly motivated, with strong organisational skills and attention to detail Experience using CRM systems Full driving licence and access to a vehicle for business use

• Qualification in Customer Service, Administration, Housing Practice, or willingness to work towards one

• Responsible to:
  Aftercare Manager Department:
  Quality and Aftercare

• 28 days’ annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

Closing date: 7th August 2026
Interviews: week commencing 10th August

(Please note we reserve the right to close the vacancy early if we receive a large response.)