Processing and Professional Service Manager

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

We are seeking an experienced manager to join our Processing and Professional Services Teams within NWSSP Primary Care Services. You will be responsible for delivering accurate and timely prescription payment schedules, supporting primary care contractors across Wales. This is a fast-paced, operational role requiring strong leadership, organisation, and analytical skills. You will manage team performance, ensure compliance with Service Level Agreements, and provide expert advice on prescribing and dispensing regulations.

Working with internal teams and external stakeholders, you will drive continuous improvement and maintain high service standards. This is a hybrid role and attendance in the office is required to support teams alongside home working.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

The role provides operational management for the Processing and Professional Services Teams, ensuring high-quality, timely service delivery. You will oversee the processing of monthly prescription payments, managing workflows, team performance, and compliance with Service Level Agreements. The role also involves providing specialist advice on prescribing regulations and resolving complex queries. Key responsibilities include monitoring performance, analysing data, and supporting continuous service improvement.

As a line manager, you will lead staff development, manage performance, and foster a positive team environment. Strong management, communication, and organisational skills are essential, along with the ability to work under pressure and deliver results in a deadline-driven environment.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit (Use the "Apply for this Job" box below)./

NWSSP works in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Essential criteria

• Educated to degree level or able to demonstrate equivalent relevant experience.
• ILM Level 5 Management qualification or equivalent leadership/management experience
• Specialist knowledge of Dispensing and Prescribing, including the Drug Tariff and Statement of Financial Entitlement (SFE).
• Ability to apply specialist knowledge to assess, investigate, and resolve complex queries from Prescribing Support Teams (PST) and Processing staff
• Knowledge of Velindre Trust policies and procedures, with a clear understanding of Data Protection and Information Governance requirements
• In‑depth knowledge of the England and Wales Drug Tariff and its practical application
• Sound knowledge of Prescribing Services, key stakeholders, and partnership organisations.

Desirable criteria

• Understanding of the NHS Wales environment, including organisational structures, stakeholders, and system interfaces

Essential criteria

• Substantial experience working in a busy, pressurised clerical or production environment, demonstrating accuracy, pace, and…