Service Performance Lead (we have offices

Company Description

Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS's world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.

As Service Performance Lead, you will shape and coordinate service-level performance insight, operational MI and cloud financial management for the service you support, acting as a trusted operational partner that enables the service to view, understand, forecast, optimise and govern the operational and financial sustainability of its products and platforms.

• Shape, improve and deliver service performance reporting, ensuring clear, meaningful measures.
• Automate existing manual data collection pipelines for metric reporting and design and build new pipelines where needed, including appropriate version controlling and testing.
• Collaborate across and support teams to align KPI frameworks and promote consistency and best practice
• Deliver operational and executive reporting that supports informed choices.
• Provide evidence-based insights that inform strategic and operational choices.
• Provide performance analysis and operational insight to identify trends and improvements.
• Ensure reporting and analysis comply with governance, security and data standards.
• Partner with Fin Ops and engineering teams to improve cost visibility and ownership.
• Monitor and report on cloud infrastructure costs and trends across AWS services.
• Support AWS budgeting, forecasting and infrastructure planning activities.
• Create and maintain cost and usage models to support planning and investment decisions.
• Use forecasting and scenario analysis to support service growth and capacity planning.

Demonstrate Genomics England's behaviours in all aspects of your work.

Essential experience

• Experience using data analysis tools and programming languages such as Python, R or SQL to extract, analyse and present insights.
• Experience developing performance analysis, KPIs and reporting that support continuous service improvement.
• Experience working in AWS cloud-based environments with an understanding of infrastructure costs, resource utilisation and Fin Ops approaches.
• Strong communication and relationship-building skills, with the ability to explain complex information to both technical and non-technical audiences.
• A collaborative and self-motivated approach, with the ability to build strong relationships, work through ambiguity and achieve outcomes.

Salary from: £74,000

Closing date for applications:
Friday 21st August

Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we're continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including:

• Generous Leave: 30 days' holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
• Family-Friendly:
  Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
• Pension & Financial:
  Defined contribution pension (Genomics England double-matches up to 10%, however you can contribute more if you wish), Life Assurance (3x salary), an Electric Vehicle salary sacrifice scheme and a Give As You Earn scheme.
• Learning & Development:
  Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required).
• Recognition & Rewards:
  Employee recognition programme and referral scheme.
• Health & Wellbeing:
  Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.
  
  Equal opportunities and our commitment to a diverse and inclusive workplace

Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.

Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual…