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Remote Service Design Insights Analyst - Energy Strategy
Remote / Online - Candidates ideally in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-12
Birmingham, West Midlands, B1, England, UK
Listing for:
Pontoon
Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
The National Energy System Operator (NESO) is seeking a Service Design Insights Analyst to translate customer insight into practical improvements for the RESP product and customer experience.
You'll gather insights from local authorities, energy networks and stakeholders, synthesize needs and pain points, and work with the RESP team to influence requirements, features and service blueprints, with a predominantly remote role and occasional in-person work across Great Britain.
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