Account Manager

Location: 1-2 days per week office time required. This can be in High Wycombe
, Sheffield or Kettering

The way we use, power and park our vehicles is evolving faster than ever before — and Intelli-Park is not only keeping pace, we’re leading the charge.

As one of the UK’s most innovative parking and technology companies, we deliver bespoke, forward-thinking car park management solutions to a wide range of businesses across the UK.

The Account Manager plays an important supporting role in growing our estate value. Managing a defined portfolio, you will build relationships where there is opportunity for growth so that you can increase revenue across your portfolio. Collaborative, driven and commercial, you will help design, and personally execute, client plans to achieve your KPIs. These KPIs will focus on improving commercial terms on existing contracts and successfully cross-selling new products and services.

Demonstrating credibility and integrity, you will need to engage and influence different client stakeholder groups.

This position embodies our VISTA values — being Visionary
, Intentional
, Synergistic
, Tenacious
, and Accountable — in every interaction and decision.

Head of Customer Strategy

This role is based at one of Intelli-Park's offices, with occasional client visits expected.

We operate a hybrid, flexible working policy with opportunities to work from home.

Standard hours are Monday – Friday, 9:00am – 5:30pm
, though flexibility may be required to meet business and client needs.

• 25 days holiday plus Bank Holidays (increasing with service)
• Company Bonus Scheme
• Bike2
  
  Work Scheme
• Regular incentives and social functions
• Contemporary Head Office with table tennis, pool table, and slide
• Pension Scheme

• With support from the Head of Customer Strategy, design and execute client growth plans which evaluate the financial viability of your sites and drive improved revenue streams for Intelli-Park, whilst increasing client satisfaction.
• Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes.
• Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients.

• Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes.
• Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide.
• Transform transactional interactions into meaningful relationships and partnerships, with every client (where there is growth potential).
• Investigate any client issues promptly and resolve root cause issues first time.

• Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction.
• Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders.
• Provide challenge across our wider business to ensure delivery meets client requirements.
• Present updates internally to keep account plans on-track.

• Consistently achieve monthly sales and service KPIs including revenue growth and CSAT.
• Ensure delivery meets contractual SLAs and KPIs.
• Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk.
• Maintain resilience and adaptability in a fast-paced, evolving environment.

• Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved.
• Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance.
• Take responsibility for manging risks within your portfolio by identifying,…