Business Analyst

Job Description

Working at the RFU means being part of the 'bigger picture' at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people's lives, we'd love to work with you.

An opportunity has arisen for a Business Analyst to join our Technology team.

Job Title :
Business Analyst

Department :
Technology

Reports to :
Head of Digital Product

Salary Banding : c. £68,000

Job Level :
Guide

Location :
This role is contractually based at Allianz Stadium, offering some flexibility to work from home

Employment Type

:
Permanent

Working Hours :
Full Time role, covering 35 hrs per week

It's an exciting time at the RFU, with several strategic programmes underway to transform the digital experience for volunteers, players and fans, while supporting the growth of rugby across the community.

This role will sit within the Digital Product team, part of the wider Digital Technology function. Working closely with Product Managers, Solution Architects, Delivery Managers and a broad range of stakeholders, you will help shape and deliver solutions that solve real business problems and support the RFU's strategic objectives.

You will lead requirements gathering, process mapping and business analysis activities across a varied portfolio of initiatives, ensuring we clearly understand stakeholder needs, identify opportunities for improvement, and define the right solutions. The role will play a key part in translating business strategy into actionable requirements and ensuring the products and platforms we deliver create tangible value for our users and the organisation.

Whilst we operate as a cross-functional team across multiple domains, this role will primarily align to our Follow pillar, supporting our ambition to grow a passionate fanbase, increase audience engagement and deepen relationships with supporters.

• Partnering with Marketing and Premium Sales teams, understanding evolving business needs and shaping enhancements to our Mar Tech platforms (Salesforce, Monterosa) that enable more personalised and effective engagement with fans
• Scaling Single Sign On across our digital estate, identifying business requirements, user journeys and barriers to create a more seamless experience for supporters.
• Supporting the transformation of customer services, working closely with operational teams to embed new telephony capabilities that improve service quality and efficiency.

In this role, you'll have the opportunity to influence strategic initiatives from discovery through to delivery, helping to create digital experiences that connect more people with rugby and strengthen engagement across the game.

Day-to-day responsibilities will include:

• Lead the capture, analysis, documentation and management of business & functional requirements, ensuring initiatives align to strategic objectives and deliver value to the RFU and its stakeholders.
• Analyse business processes, user journeys and pain points, translating business needs into clear requirements, recommendations and opportunities for improvement.
• Work with stakeholders across the RFU to identify opportunities to improve processes, technology, customer experiences and ways of working.
• Partner with Product Managers, Architects and Delivery Managers to understand user and business needs, define success measures and shape solutions that deliver customer and business value.
• Facilitate workshops, discovery activities and stakeholder engagement sessions to build a shared understanding of business problems, opportunities and desired outcomes.
• Build trusted relationships across the organisation, effectively influencing stakeholders and driving consensus around priorities, requirements and proposed solutions.
• Support business change initiatives through impact assessment, business readiness, testing and implementation activities,
• Define test scripts, acceptance criteria, coordinating User Acceptance Testing and validating that delivered solutions meet business requirements.
• Contribute to the continuous improvement of business analysis practices, artefacts and ways of working across the Digital Product and wider Digital Technology teams.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values
  - This Rose Means Everyone:
  Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring…