Neighbourhood Coach

Location Chipping Sodbury

Operational base:
Bristol and surrounding areas
Contract:Secondment - 6 months initially
Hours:18.5 per week
Workstyle:Field-based- a mixof customer home visits, working from home and office
Other requirements:Full driving licence and access to a vehicle
Closing Date:Thursday 27 August 2026

This is an exciting timeas we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of homes including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Day-to-day tasks involvemanagingtenancy sign ups,changes, addressing anti-social behaviour,safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach,building positive relationships within thelocal community, to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, and liaising with outsourced property management companies responsible for repairs and fly tipping, you’llensure empty homes are allocated efficiently, manage customers’ expectations around repairs, andescalateproperty maintenance issues where needed.

To succeedin this role, you should genuinely careabout people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is subject to an enhanced DBS check.

Regular home working is available.

You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

By joining Bromford (part of Bromford Flagship Live West), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Live West Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

The closing date is Thursday 27 August 2026. Interviews will takeplace at our Riverside office, Chipping Sodbury.

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build…