Associate Director Service Charge and Insurance Audit

Job Overview

The team comprises a mix of Accountants and Surveyors, currently with a complement of nine. The team acts for many well‑known brands including Next, Sainsbury's, EE, Amazon, and Waterstones.

Each client has personalised mailboxes and filing systems. The role will involve monitoring these mailboxes and assigning actions to team members via databases, requesting documents, and, where appropriate, dealing with queries from Clients, Landlords and Managing Agents.

Each client has specific KPIs and reporting requirements that must be met, including various weekly and monthly reports and any additional ad‑hoc reports as requested.

The role involves analysing various documents and, where necessary, challenging costs received by our clients. Given current pressures on retailers, this work is essential for maximising clients’ profitability and for ensuring expenditure is diligently controlled.

The team is a key area for growth within the wider WSP GL Hearn business, and we have secured new mandates in the last six months for Fatface, Oak Furniture land and Ingeus.

• Provide bespoke advice to major occupier clients in respect of service charges and insurance.
• Manage and grow your own client base and case load with a view to taking on more responsibility with increased experience.
• Develop excellent business relationships with new and existing clients.
• Assist with the preparation of tenders and business generation activities.
• Integrate fully in the wider WSP network and develop relationships with key WSP GL Hearn retail service lines, including Lease Advisory, Town Planning and Valuation, to promote the team and leverage opportunities.

• Detailed knowledge of service charge statements and case law.
• MRICS qualified.
• Good general surveying and property/asset management skills.
• Commercially astute with an entrepreneurial attitude to business development.
• Ability to work autonomously and coordinate tasks efficiently to ensure deadlines are met.
• Exceptional attention to detail.
• Good IT skills (Word, Excel, MS Outlook).

Work‑life balance: hybrid working policy allows you to work from home two days a week and collaborate in our modern offices across the UK.

Inclusivity & Belonging: we welcome applicants with varied backgrounds and experiences and encourage people to bring their authentic selves to work.

Health & Wellbeing:
Thrive programme, virtual GP service, reasonable workplace adjustments, Gymflex scheme, menopause support package, and more.

Flex your time: WSP My Hour allows you to take one hour each day for personal activities with flexibility to make up the time earlier or later.

Other flexible arrangements: part‑time and flexible working arrangements, option to purchase additional leave, and use of bank holiday entitlement.

Your development: supportive environment investing in growth through training, mentoring, or Chartership.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria. Please let us know if you require any workplace adjustments in support of your application.