Business Support Manager

Help shape the future of Protect as our Business Support Manager.

Protect is a vital part of Group Customer Operations, supporting customers and colleagues through some of life's most important moments. We're looking for an exceptional Business Support Manager to become a trusted partner to the Director of Protect and the Protect Leadership Team, playing a central role in keeping priorities on track, driving coordination across the function, and ensuring the smooth delivery of key business objectives.

This is a highly visible position where you'll act as a key liaison, providing the structure, insight and support that enables leaders to focus on what matters most.

You'll thrive in this role if you're highly organised, commercially aware and passionate about helping others succeed. With experience supporting senior leaders in a strategic business support, PMO, Chief of Staff or governance capacity, you'll bring outstanding communication skills, sound judgement and absolute discretion. You'll be confident creating impactful briefings and presentations, managing competing priorities in a fast-paced environment, and driving business improvement, transformation and change initiatives that deliver meaningful results.

This is an exciting opportunity to bring clarity to complexity, influence decision making and help turn strategy into action. In return, you'll gain significant exposure to senior leaders, work within a rapidly growing and customer-focused area of the business and play a pivotal role in shaping outcomes for customers, colleagues and the wider organisation while opening the door to future career opportunities.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefit ting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

N Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

As a trusted partner to the Director of Protect, you'll play a key role in driving organisational effectiveness across the function. Working at the heart of the leadership team, you'll provide strategic and operational support, helping to coordinate activity, inform decision-making and ensure priorities remain aligned and on track. From preparing high-quality briefings and business insights…